CP has always lacked in CS & QC. Nothing new. It sure is tantamount to a lie for telling you work has started when it has not. Doesn't surprise me.
A lesson for anyone who is buying.
Come to the build section and post what your looking at, what it is for and your maximum budget. The membership will chime in with suggestions for a solid build, sometimes saving you cash. Some issues are the result of people trying to save cash and buying low end parts.
Shipping a system without the ultra care packing is not suggested. The way these get bounced around by UPS is scary.
Currently getting a system without the extended warranty is not a great idea. This gets you a full year of free shipping. CP used to provide 30 day free RMA. They recently changed that (a completely shameful idea), so if you don't get the premium warranty you have to pay to ship a dead out of the box system back. I wish they would just go ahead and include this premium warranty with every system period.
CP fails with good testing before they ship period. They do a minimal amount. Always good to at least run Intel Burn In on standard and Memtest (5 passes) when you get a system.
If you do have an issue, get on the message board, post your full build specs and what is happening. Sometimes the membership can help you work through the problem or at least isolate it. Then you can RMA an individual component instead of the whole system.
CP systems are not cookie cutters and if a person can't do some basic work (even though they should not have to) you shouldn't get a system here. These are custom systems with an outrageous amount of customization's possible. You don't get that with cookie cutters.
With all this CP fails with CS & QC. If they ever get their act together on this, they won't be able to be beat. You still can't get systems with this many choices anywhere else for the same cost. It's even hard to buy components yourself and assemble a system for the same price as CP with their bulk purchasing power. They can even get with manufactures and have them produce CP specific components.
Remember valor, honor, independence, family & clan; I do whenever I hear the ceol mor, the "great music" of the Highland bagpipe. I swear upon the holy iron of my dirk that I will not forget.