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Microphone input not working

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WaterNinja101 View Drop Down
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    Posted: 04 Nov 2017 at 12:53pm
My problem is that the microphone jacks on my PC will not work. I have the Gamer Ultra desktop w/ AMD FX and Radeon 480. I bought this a couple months ago from Best Buy, and have had no problems with it. I plugged in a pair of headphones (that have a microphone) into the microphone jack on the top of the PC and tried to record a gaming clip. But when I went to review it, there was no input sound, only the game sound. I have gone through all the sound settings (including the Realtek) and installed the latest version of Realtek. But none of them give a sign that something is wrong, except for the fact that the little soundbar doesn't light up when I talk. Any suggestions?
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GAN1957 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote GAN1957 Quote  Post ReplyReply Direct Link To This Post Posted: 06 Nov 2017 at 5:04am
Wow wish you would have come to the sight first. The membership never suggests buying an off the shelf build. Open your case and see if you have a "standard" PSU. When you don't come to the site and create a system (especially on off the shelf models CP often puts in a generic PSU. These have high failure rates (some get by) and have caused all sorts of issues all the way to frying systems. At the least they will provide uneven power (ripples) which is hard on components long term.

Your motherboard manual describes where to plug in the front audio.

Are you actually getting sound out of the REAR audio jacks to desktop speakers?

It's possible that the audio source is switched to the USB headphones thus deactivating the onboard sound.

Check:
1) the onboard sound is enabled in the motherboard BIOS

2) make sure the proper DRIVER software is installed (see motherboard drivers for your motherboard AND version of Windows)

3) the onboard sound is the DEFAULT (right-click the audio icon in the System Tray-> "playback devices" -> "Realtek (or whatever)" set to DEFAULT.

4) confirm sound to desktop speakers via the green 3.5mm output jack on the rear of the motherboard

*If you then get sound from the motherboard but NOT from the front panel this means the case front audio cable is not hooked up correctly.

**It's also good to:
- make sure BIOS is up to date
- make sure motherboard drivers are up to date (motherboard site)
- Microsoft Updates all done (I use automatic updates. *Warning - never allow driver updates for audio, ethernet or graphics. The are sometimes WRONG. Just HIDE them.)
- test Memory ( www.ultimatebootcd.com ; Memtest86+ v4.2)


Remember valor, honor, independence, family & clan; I do whenever I hear the ceol mor, the "great music" of the Highland bagpipe. I swear upon the holy iron of my dirk that I will not forget.

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andbycl View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote andbycl Quote  Post ReplyReply Direct Link To This Post Posted: 21 May 2018 at 3:11pm
Related question : I recently bought the CyberpowerPC Gamer Xtreme, intel i5, NVIDIA 1060 tower PC from amazon. I cannot get the microphone input to work for any of my integrated headsets. They work fine on all my other devices. 

I bought a 3.5 mm splitter so that I could have my headset plugged into the separate mic and headphones jacks, the audio works fine but the mic does not get picked up. I also tried plugging into the back port, same problem. 

When I go to audio -> playback devices, the mic shows up as working but the bars do not move when I speak. The bars do however move when someone speaks to me through my headset, so the mic jack might be picking up the audio?

I have tried uninstalling and updating the Realtek drivers. Any help from anyone here? What can I try next?
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GAN1957 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote GAN1957 Quote  Post ReplyReply Direct Link To This Post Posted: 22 May 2018 at 5:14am
Remember valor, honor, independence, family & clan; I do whenever I hear the ceol mor, the "great music" of the Highland bagpipe. I swear upon the holy iron of my dirk that I will not forget.

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Cyber_Tech2 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Cyber_Tech2 Quote  Post ReplyReply Direct Link To This Post Posted: 22 May 2018 at 12:47pm


If following Gans instructions does not work give our customer support a call and they will be able to help resolve the problem your having. I hope your week is going well!

Phone: 888-900-5180


Regards, Cyber_Tech2
Tech Support 888-900-5180/877-876-4965 or 626-869-0228.
Email:techsupport@cyberpowerpc.com
Please email rma.status@cyberpowerpc.com for status checks on RMA or repairs.
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BlitzPlay123 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote BlitzPlay123 Quote  Post ReplyReply Direct Link To This Post Posted: 31 Jul 2020 at 11:38pm
Same problem bought a cybertron gaming station with a rx 580 and when i plug in my headphones with a microphone it gives out a a burst of sound then doesnt work after that.
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