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Glass panel shattered / disintegrated

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    Posted: 03 Sep 2020 at 8:22am
Hi:

I have a 5 months old GMA4200BST purchased from Best Buy.. While unscrewing the glass panel to inspect interior light flickering, the glass panel shattered.. 

1. This PC is on a desk to prevent any accident from happening, and the glass panel side is facing the wall.. 
2. The unscrewing is by hand and is using normal effort without any force.  The glass shattered as soon as I unscrew the 1st screw. 

Upon a basic search on Google and in this forum, it seems there are many people experienced this same issue...   Is it possible this is a design / manufacturing problem?  

This PC is still under 1 year parts warranty, what is the best / fastest process to get a replacement for this glass panel?  

Thank you!


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