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device disconection

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highendgamer View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote highendgamer Quote  Post ReplyReply Direct Link To This Post Topic: device disconection
    Posted: 18 Sep 2017 at 7:43pm

i recently bought a cyberpower pc with liquid cooling. when i play rift on high to ulta graphic settings,i get static laggy quick display, then play my toon. everything looks and after 1-2 hours of playing, i get a device or usb disconnection win 10 audio notification without an action. no signs of overheating or hardware failure. any tips on trouble shooting this?

 

OBSERVATIONS: I noticed a low frame rate. i expect that due to the ultra settings.

 

OS Name    Microsoft Windows 10 Home
Version    10.0.15063 Build 15063
Other OS Description     Not Available
OS Manufacturer    Microsoft Corporation
System Name    xxxxxxxxxxxxxxxxxxx
System Manufacturer    Micro-Star International Co., Ltd
System Model    MS-7A94
System Type    x64-based PC
System SKU    Default string
Processor    Intel(R) Core(TM) i9-7900X CPU @ 3.30GHz, 3312 Mhz, 10 Core(s), 20 Logical Processor(s)
BIOS Version/Date    American Megatrends Inc. 1.20, 7/20/2017
SMBIOS Version    3.0
Embedded Controller Version    255.255
BIOS Mode    UEFI
BaseBoard Manufacturer    Micro-Star International Co., Ltd
BaseBoard Model    Not Available
BaseBoard Name    Base Board
Platform Role    Desktop
Secure Boot State    Off
PCR7 Configuration    Binding Not Possible
Windows Directory    C:\Windows
System Directory    C:\Windows\system32
Boot Device    \Device\HarddiskVolume4
Locale    United States
Hardware Abstraction Layer    Version = "10.0.15063.502"
User Name   xxxxxxxxxxxxxxxxx
Time Zone    Eastern Daylight Time
Installed Physical Memory (RAM)    32.0 GB
Total Physical Memory    31.7 GB
Available Physical Memory    29.1 GB
Total Virtual Memory    36.4 GB
Available Virtual Memory    33.5 GB
Page File Space    4.75 GB
Page File    C:\pagefile.sys
Device Encryption Support    Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions    Yes
Hyper-V - Second Level Address Translation Extensions    Yes
Hyper-V - Virtualization Enabled in Firmware    Yes
Hyper-V - Data Execution Protection    Yes

 

Name    NVIDIA GeForce GTX 1080 Ti
PNP Device ID    PCI\VEN_10DE&DEV_1B06&SUBSYS_65913842&REV_A1\4&1F221E6C&0&0000
Adapter Type    GeForce GTX 1080 Ti, NVIDIA compatible
Adapter Description    NVIDIA GeForce GTX 1080 Ti
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ce1961376673184c\nvldumd.dll
Driver Version    22.21.13.8541
INF File    oem13.inf (Section094 section)
Color Planes    Not Available
Color Table Entries    4294967296
Resolution    2560 x 1440 x 59 hertz
Bits/Pixel    32
Memory Address    0xD7000000-0xD80FFFFF
Memory Address    0xC0000000-0xD1FFFFFF
Memory Address    0xD0000000-0xD1FFFFFF
I/O Port    0x0000B000-0x0000BFFF
IRQ Channel    IRQ 40
Driver    c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_ce1961376673184c\nvlddmkm.sys (22.21.13.8541, 14.88 MB (15,600,248 bytes), 9/6/2017 4:15 PM)

 

Dell SG2716DG g-sync monitor

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TECHLORD View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote TECHLORD Quote  Post ReplyReply Direct Link To This Post Posted: 18 Sep 2017 at 8:30pm
Was this PC from here or a place like Amazon? All I can say is most game w/ a quad core, 16GB RAM, and GTX 1070. Some w/ even an i5 and only 8GB! The i7 might even outperform your CPU since the cores are clocked higher, and very few if any games currently make use of more than 4 cores. Sometimes maybe a GTX 1080 for multiple screens. W/ a Ti, you shouldn't be getting lo frames, even on Ultra.
 
You could rtn the rig here and buy something more suited to gaming, saving prolly 2 grand! I only wanna add that the beast of a CPU there needs enhanced cooling, if the H2O is just a 120mm rad, it must have at least push-pull fans (240mm even better).
 
Sorry I can't interpret that system dump for you, but wanted to suggest you have overkill for gaming if it's not too much trouble to rtn the rig and order something cheaper. Don't know why it mentions "AMD" since you have an NVIDIA GPU, maybe it's just Win10 drivers that exist on the system already. Hope someone else can sort this out for you.
 
I hope you didn't get the std. PSU, they are very problematic. A hi end rig like that deserves EVGA or Corsair anyway. A PSU can be easily changed though.
 
 
 
 


Edited by TECHLORD - 18 Sep 2017 at 8:36pm
If it doesn't Light Up, Turn On, or Plug In, I don't want it!


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GAN1957 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote GAN1957 Quote  Post ReplyReply Direct Link To This Post Posted: 19 Sep 2017 at 5:46am
First off the 10 core cpu is not the best for gaming. Core per core performance is less than a good quad core.

Often video issues while gaming are related to GPU drivers. Try a clean install of the latest drivers.

Try selective start up and disable non critical functions.

I found a similar article tagging the MOBO BOIS, you may want to see if there is a BIOS update for your MOBO. >>> http://https://www.bleepingcomputer.com/forums/t/650612/windows-10-hangs-during-gameplay/





This may be simple, but have you checked your RAM. Bad RAM sectors can cause all sorts of weird issues. Download the free Memtest, create a bootable disk or USB and run it. At least 5 passes.>>>> http://www.memtest.org/

For sure run a system monitor to verify temps. Speed Fan or HWI monitor.

Some places to start at least.
Remember valor, honor, independence, family & clan; I do whenever I hear the ceol mor, the "great music" of the Highland bagpipe. I swear upon the holy iron of my dirk that I will not forget.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote Cyber_Tech2 Quote  Post ReplyReply Direct Link To This Post Posted: 19 Sep 2017 at 10:18am
I am sorry to hear that you are having issues with your computer. You can contact our technical support department at (888) 900-5180 for further assistance. 
Regards, Cyber_Tech2
Tech Support 888-900-5180/877-876-4965 or 626-869-0228.
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