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Cannot update bios for Laptop

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leokim1110 View Drop Down
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    Posted: 14 Mar 2020 at 1:54am

Hi, all.

 

I have CyberpowerPC Laptop Fangbook 4 x17

I bought this laptop last month from my friend as secondhand because he hadn’t used it for quite a time.

I reset Windows 10 and installed driver but the laptop suddenly cut to a screen with vertical lines and makes some crashing sound for a second while playing a game and finally stop and restart.

It happened two times for the past a month.


Event viewer show this message below;

The Kernel-Power error (ID 41) error message states that the system has rebooted without first cleanly shutting-down. It can be caused if the system stops responding, crashes, or loses power unexpectedly. To be more precise, the error occurs when the computer is shut down or restarted unexpectedly.


Some people solved this problem by updating bios so I tried to update it.

Motherboard is White Brand Company MS-1785

Bios version is E1785ID6.10D (08/17/2016)


I asked CyberpowerPC about suitable bios for my laptop and Victor at CyberpowerPC replied me I could find it on MSI website for GE72VR-6RF model.


I downloaded the lastest bios version (E179BIMS.10E) and copied it to USB and went into cmos… just tried to follow the instruction which MSI provided.

However, I cannot update my bios.

 

When pressing the button confirm installing, it shows the message;

Failed, Wrong image format 11!

 

What I already tried are;

Format USB file system FAT32 and NTFS both

Restore cmos default setting before updating

but still not able to update bios.

 

Has anyone had issues with updating bios?

Or is it better to ask MSI instead of CyberpowerPC?

 


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Malonks View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Malonks Quote  Post ReplyReply Direct Link To This Post Posted: 19 Mar 2020 at 5:03pm
I would like to know how you solved this problem?


Edited by Malonks - 20 Mar 2020 at 6:51am
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leokim1110 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote leokim1110 Quote  Post ReplyReply Direct Link To This Post Posted: 23 Mar 2020 at 3:43am
Haven't solved yet.

I am still looking for updated bios for my laptop...

so frustrated...
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