Customer Reviews and Ratings on CyberPowerPC products
I’m not very tech savvy so this was perfect for me. Got a great deal on a gaming computer.
The purchasing process was easy. The website is intuitive and clear - I liked how the computer configuration tool functions.
Shipping day delayed
overall satisfied with the service provided. the website was easy to navigate but should provide more in depth info when customizing a system. Price on some parts and peripherals are somewhat higher than other general online retailers such as amazon. Gift card option is good but I rather have the savings applied directly as a discount. Outstanding experience doing business with Cyberpower.
Fascinating. I sought a category that included "documentation provided" and it does not exist. Some rudimentary explanation of the parts of the machine SHOULD be included with each machine. For instance, there is an HDMI connector protruding from the back of my case, snaking through the back plate. That is ... odd. A quick call let me know the cable is for my VR applications. Since I have none at this time, that can wait. In my excitement at the new machine, I powered it up as quickly as I could. Anyone would do that. Nothing reminded me that I needed to attach the two antennae to the wi-fi card, or that the wi-fi card is also the BT card. During the first day, I was saddened by the mediocre connectivity to my home network via wi-fi, and my BT headset simply ... failed. I did put in a ticket but a search for a resolution brought me to an obscure posting on page three of the results (who looks all the way to page three except a desperate old man?) A random comment about the antennae connections caught my attention and voila - back to top-notch performance. I closed the ticket. This isn't my first Cyberpower PC, but it is the first that I custom-ordered. Aside from lack of instant-gratification documentation, y'all rock. I'll be back. Thanks.
Case was damaged
The only thing that I'm not happy about is that I paid an extra 19.99 four a piece of foam on the inside of the computer that did not look like the pictures or advertised protection that I was promised. I think that should be more like a $5.00 addition to the purchase.
It's been a week and I'm still waiting on my Anthem and BFV keys. That's disappointing.
My one single complaint is the cable management in the back of the PC could have been much cleaner, but overall it was a beautiful build and I will definitely be recommending the product.
My only complaint really isn’t your fault, but UPS delayed my one day shipping because they did not get it on a plane on time. I would also prefer a freight shipping option which you may offer for your desktops.
my overall experience with Cyberpower was great. very helpful and informative crew
its a really beautiful and nice pc
I was very happy with my purchase!
We love Cyberpower products
I bought a great computer I believe. However after 3 days of gaming the RTX2080ti went out and I had to send it back for replacement. The replacement went great and I don't have any problems about the replacement process that went great. I believe the GPU went out due to overheating. The computer I purchased is defaulted to only one fan and I believe more fans are needed to cool this GPU. I havae added 3 more fans to this CPU and am monitoring the temperature this time around and it is doing much better. My buying experience was great and I think whoever built this PC did a fantastic job. The wiring was great. But whoever did the default setup on your website needs to add more fans, there is no way 1 exhaust fan would be able to sufficiently cool this computer, just my 2 cents.
I know you want to provide lots of choices but customizing a computer has far too many choices so I just went with a premade one.
Had to make 1 call to them, for a mistake I made, and they helped me out with no questions asked.
Steve was great to answer any questions. I would like to see more product selection for RAM. One item I feel would set CyberPower above the competition would be professional and color choice of wiring as a service with no additional up-charge. Those two services could easily be chalked up to the cost of doing business on the front end. Behind the scenes the two special services could easily be spread across the cost of building the PC. Any chance I could get a CyberPower shirt for filling out this survey?
This is my second computer purchase from cyberpower. I will do it again and recommend this to friends, family and co-workers.