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CORONA VIRUS (COVID-19) UPDATES

How does it affect CyberPowerPC and you?

CyberPowerPC's actions in response to COVID-19.

An overview of actions CyberPowerPC has taken to reduce the spread of the coronavirus while continuing to serve our customers.

CyberPowerPC is closely monitoring the impact of COVID-19. In addition to the thousands who are affected by the illness and the thousands more are indirectly dealing with the effects on their work, school, and communities. Here are some of the ways CyberPowerPC is trying to reduce the impact of the virus on your shopping experience as well as what you might expect from your service during this difficult time.

Serving our customers

As an essential business as defined by the Safer at Home mandate article 13, CyberPowerPC is required to and will continue to manufacture and produce products during this time to ensure that people can get the products they need, especially at a time when the immediate need for home computing is so prevalent.

Hours of Operation

Our sales and support hours will remain the same as before, feel free to contact us.

Monday-Friday 8:30AM - 6PM PST
Saturday 9:30AM - 3PM PST

CALL US TOLL FREE: 1-888-900-5180
Email Support: techsupport@cyberpowerpc.com

Delivery Schedule

Due to shortages and operating at a limited capacity to keep our employees safe, there may be a slight delay for us to serve you.

Custom PC Configurators:

4 to 5 Weeks

Additional lead times for specific GPUs see below:

6 to 7 weeks orders with GeForce RTX 3060Ti and RTX 3080
3 to 4 weeks orders with AMD Radeon RX 6800, RX 6900XT and GeForce GTX 1660 SUPER, RTX 3070
2 to 3 weeks orders with GeForce RTX 3060, AMD Radeon RX 6700XT and RX 6800XT

Instant Ship Systems:

Ships same day with free 2-Day Delivery for orders placed before 1PM

As COVID-19 has spread, we’ve recently seen an increase in people shopping online. In the short term, this will have an impact on how we serve our customers. In particular, some orders may be backordered due to the constraint on components and logistic challenges. We can assure you that efforts are being made to ensure their timely arrival however additional screen and port checks to ensure their safety will cause inevitable delays in receiving them.

For system orders in production already and not on backorder, you will also notice delivery promises that are longer than usual. Our production staff is working around the clock to ensure you receive your products as quickly as possible but our staff is also taking extra safety precautions that may impact the production time of your orders so please keep this in mind.

To protect customers and our employees, we’ve enhanced our daily cleaning procedures and are implementing additional safety precautions around the production area such as regular hand sanitization and face mask during production and assembly of your computers. We’ve also prepared measures to create a relatively safe social distancing environment for our employees. We will continue to educate employees on CDC guidelines for maintaining healthy habits and are offering flexibility for employees who need to stay home.

Please note that while employees work from home, those who are continuing to support customers via customer service, technical support or sale s may not have immediate access to real-time information that can only be determined at our offices and thus you may expect some minor delays in retrieving accurate information about your orders, repair or RMA status.

Warranty & Return Policy

In light of the recent CoronaVirus (COVID-19) pandemic that has affected many in the US and worldwide, we’ve updated our warranty and return policy to assist our customers and provide adequate time to process any warranty repair and/or returns. We value our customers deeply and hope that everyone stays safe during these uncertain times.

Updated Warranty and Return Dates:

Systems invoiced from March 1st to April 30th, 2020 will have an extended return period through May 30th, 2020.

Customers with a system warranty expiring from March 1st to May 30th will have an updated warranty expiration date of May 30th, 2020. This update does not affect the three-year labor warranty we include with our systems.

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