Sales replied quickly to my emails.
I liked the ease of purchasing and customizing available. The website really made it easy to view and select parts. The ordering process was easy. I appreciate the updates as the system goes from ordered to delivered. Prices are pretty good, quality of shipping material is great. Overall very happy with the experience.
The order, delivery, and shipping went well. My new PC is in good shape.
Purchased the machine near the tail end of the holiday sales. Was able to customize my system with a ton of options. Was kept in the loop throughout its assembly process. Some items were back ordered and are still on the way. Package hit a delay in Portland due to snow, but arrived safely a couple days later.
My son is satisfied wifh his new pc, however the production team did not leave the connections for his graphics card accessible as i had asked in the notes of my order. I had to dig them out of a bundle of wires. Otherwise everything works great!
I made use of the Amazon Payment, when it came to shipping there were some issues between the carrier and myself. I contacted the sales department who got me to a sales manager. At which point I requested to authorize the carrier, which was UPS to allow to hold a package at one of their facilities. The sales manager explained that because I used Amazon Payment that he was unable to make that authorization. If this is the case, there should be a notice/warning prior to someone using amazon Payment. This was an extremely large hassle that could have been avoided if I had known there would be restrictions on shipping options.
Wouldn't have minded free shipping on all your systems, had to drop an option or two to fit the system in my budget since I had to pay for shipping, but overall you guys do a great job.
Shipped super fast and is an awesome computer
The website, while functional for shopping, failed to recognize .io as a valid email address domain. I had to use my google address instead for it to take, it seems.
The mobile site could use some work. Also, a drivers CD was included with my laptop which doesn't have a disc drive. A nice touch would have been a small flash drive with the drivers on it.
Only thing wrong was the cd drive wasn't plugged in but it worked once it was and everything. Has been awesome so far with it. And ups gave us some trouble,
Overall experience was well. Only comment I have is the shipping aspect. Wasn't able to use my works address for shipment. I was unable to be home at the time of delivery and had to call UPS multiple times to make a day and hour it would be delivered to my home. Wasn't able to switch addresses or have dropped off at my local UPS store. Had to leave work early to be home to sign for the package. Besides that a very positive experience.
Overall not bad but, i paid over 1000 dollars and waited for weeks for a pc when i finally comes it wont display on my monitor. Now i have to ship it back for them to fix... More waiting. I could very well have built my own pc but i came to cyber power to have a customized fully functioning pc delivered to my house. I still excited to have the new pc just frustrated now that i have to wait longer.
I was surprise the build was perfect. The extras made the purchase even better.
Everything was great, arrived on time and in good condition, worked as described and as it was a Christmas gift this was important.
Great price for what I received. I had a little trouble figuring out some of the options when ordering. Although the deal was advertised, I had to manually select certain options in order to ensure I received those items. I feel like those items and upgrades should have been selected by defaullt.
I was extremely disappointed with how you handled my customer service issue. I had a bad video card - HDMI port didn't work and would shut down the DVI from working. I would expect you to apologize and ship me a new overnight. Instead I had to provide a CC number wait days for you to do paperwork because you don't seem to trust me enough to return the bad one. In addition, you wouldn't ship me the new one over night. I paid for my new machine and you want to hold me hostage until you get the bad one back. That is poor customer service
There were some mishaps, but it got all taken care of. I am just waiting for a refund because my lil brother doesnt want the laptop haha.
Had this computer for 5 and half years and never had a problem with it, I was kind of non knowledgeable when I first ordered it but I think I made some ok decisions looking back on it. Got in a bad relationship and I would always haul this thing around with me when things got bad. Few months ago I was leaving and had the computer packed in my car, thinking my doors were locked but the backseat door was unlocked. I come back out of the house from getting some of my things and she has this computer up in her arms struggling to hold it. She manages to lift it up over her head somehow, I yell out don't but it's too late. It was really like in slow motion. Heart sank as the front panel came off and the gpu is hanging out of the case. It's kind of funny thinking back on it. Kind of a weird review lol but this thing was my baby, maybe the reason she wanted to destroy it. Anyways, I love you guys and hope to order a new Ryzen build from you in the future.
The site is great. The site allowed me to choose: EVGA STANDARD SLI HB BRIDGE FOR GTX 10 SERIES 4 SLOT 1 39.00 39.00 SPACING 120mm. Turns out it doesn't fit, but was included and charged. Not great.