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The biggest problem I had with my order is that the CPU was backordered and the order status page wasn't updated to let me know what was going on. It still showed a ship date that had already passed. This required a number of eMails to sales to find out what was going on. If the status page was kept up to date, I wouldn't have had to eMail. All in all though, I'm happy with my experience with CyberPowerPC. Thank you.
2/8/2012
9:24:32 PM -
I was recommended by my nephew to purchase a PC here. Two things I think need improved. 1) Shipping options please just pack the computers properly and do not charge for "extra packing". We are purchasing a high end machine from you and spending thousands to do so. As a courtesy to your customers it should be policy to pack and ship carefully and thoroughly to avoid issues, as much as possible. My computer arrived in perfect condition so I am not bitter just disappointed something like this is not considered customer service. 2) Communication is horrible respond to Emails. granted it takes awhile to get your computer built and shipped if you don't pay for speedy service. BUT at least answer email or voice mail if it is left for you. Other than this I will buy a computer here again. The work is quality, the product is quality, and the price cannot be beaten. If your company works on these two issues you would stand out even further than your competition. Thank you for a wonderful business transaction. Very happy!
2/8/2012
3:33:17 PM -
Overall I was happy. I did have a hardware issue that tech support should have easily been able to help me out with but kinda left me hang. I figured it out myself and realized that it was only because I was unfamiliar with the hardware. Tech support should have known the fix right off the top. That's why it's suppose to be "technical support" not just "sales guy on the phone support." All in all, great machine though.
2/8/2012
3:27:15 PM -
From time of order to my door took almost a month but was within time frame originaly promised at time of order. Pc well put together, item was well protected during shipping. Contact from sales team was fast and helpful, order update took less then day when asked in email. Overall happy with my purchase and would recommend company for your future pc needs.
2/8/2012
2:57:32 PM -
Great quality product for the price, very easy and navigable website. Purchase went smoothly and the pickup option was great. Great company to buy from. Pros - Great Price, Great Performance, Ease of Purchase Con - Takes slightly longer to assemble and get the order ready for pickup than other companies i have seen, the product however is definitely worth the wait.
2/8/2012
1:05:19 PM -
Overall I give Cyberpower 4.5/5. I will begin with all the Pro's, then the Con's, then make recommendations to the buyer reading this. My sales representative, Phillip, was very respectful, kind, and helpful. There were 3 different times that I had changed my order, and Phillip was able to adjust the order accordingly, even after the order was processed. Phillip gave me recommendations on some of the specs of my system, which helped me choose the components of the desktop computer. He was extremely quick with picking up my phone calls, and answering my numerous emails - usually replied to emails within two hours. I believe Phillip did a phenomenal job. The price of the system was UNBEATABLE by any other site that customizes computers. I even calculated the price of the computer if I were to buy the components individually, and to my surprise, there was little difference! The website was so easy to use; a Caveman could use it. The website spec'ing process gave you a good look on what the system would be like; I even found it fun at times choosing all the parts. Lastly, The computer arrived in very good condition. There was foam that protected the system while in transit, and on top of that Cyberpower put in free "ultra packaging solution" for me. The Con's. I received the system 33 agonizing days after placing the order. There were several problems that caused the long delay. I discovered the 2600k processor was on backorder after calling them and asking them why the system was not in the warehouse yet (the estimated delivery date was approaching so I gave Phillip a call). This was something I expected, since I had ordered during the holiday, however, a week later, I was told by Phillip (after CALLING THEM for a SITREP) that there was a problem with the liquid cooler, so I had to wait another week for them to get a new one in. At around the 26 day mark, I called them up for another SITREP, and I was told that there was a problem with the case, so to expedite the process, I changed the case. After that, I made sure to call EVERYDAY to make sure the ball was rolling. As you can see, Cyberpower does not tell you if something has been backorder, or if there is a problem with a component, the buyer must call and find out. The order status page does not update either. Recommendations. 1)Do not be afraid to call them, be proactive! Call at least twice a week for status updates. That way, if something goes wrong, you have the option of quickly changing a component to get your system quicker. 2)Before making an order, research every component that you are looking to get. This will prevent you from making the mistake I made, and changing the order several times. 3)Avoid getting the "Extremegear" (or "standard power supply")power supply - The number 1 problem that most people have since a bad power supply can damage the entire computer. I am extremely happy with my new powerhouse computer, and I will certainly recommend Cyberpowerpc to others. I really wish I could have given Cyberpower 5/5, but the delay was just too much. If you have any questions or comments about my experience, please feel free to email me: schmitzm26@yahoo.com
2/8/2012
12:07:54 PM -
The Sales/Service Department was outstanding in relaying the process information to me via email. Each step that was made was documented as an email message so that I know what was going on. A slight discrepancy was determined and resolved by the Tech Support Department. The technicians were very professional and even informed me of situations that removed them from the phone call. Overall the ordering process was a great one and will definitely be doing business with this company again.
2/8/2012
11:16:22 AM -
Overall I'm pleased with my new desktop setup. Incredibly powerful PC, at a good price! That's the most important part. The website is also really good at showing you components that you can add, BUT there should be added considerations if these parts wont fit with the tower and motherboard selected. Some of the features I wanted didn't make the tower I chose. If I were to know that beforehand, I would have chosen a different tower, instead of features being taken off after ordering. That's the only drawback, should have chosen a different tower or the one given. Other than that, the PC is fast and powerful. I immediately tested it on Mass Effect2 and was amazed. I didn't get the monitors offered, because I wanted an ISP, instead of TN. I mainly got a gaming PC, because they are very good for using graphics tools (Photoshop, Painter, etc.) and for rendering purposes (3dStudio Max, Solidworks, Maya, etc). With that in mind I wanted truer colors, and I ended up getting an AOC i2353, which is a pretty bargain IPS-hybrid monitor and looks GREAT! I would order again from CyberPowerPC, but next time I will be more informed about the aforementioned problem I had. The customer service was very responsive to emails, and even called me about my issue.
2/8/2012
11:03:45 AM -
Everything is great about the new computer. The only reason I did not give a "5" is because the speakers/subwoofer are destroyed and I had to contact service to request a new one. However, customer service was amiable and helped with the problem quickly.
2/8/2012
11:00:31 AM -
The overall experience was 5/5. The price was a bargain without lacking on superior parts. Phillip Y was my point of contact and he responded to emails quickly and even after hours, was very impressed with his dedication and sincerity. The delivery time was lacking, however. My computer arrived roughly 7 days behind schedule, but I was expecting that type of delay due to the holiday rush. To compensate for the delay cyberpower upgraded my wiring to professional and increased the packaging padding, prohibiting any shipping problems.
2/8/2012
10:11:26 AM
