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Only two issues. 1. I got a green case light and green trim, but the fan it came with at the top of the case has red LEDs that I didn't know would be there. It sort of turns it into a christmas tree. 2. Assembly could be faster. I know you can pay for expedited service and I didn't, but faster turn around at the same price levels would probably make happy customers even happiers.
11/20/2009 12:50:37 PM
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I purchased a lower end model, one that would do everything I needed it to and looked great. When I received the pc from UPS a component was not functioning, so back in the mail and 2 more weeks. I loved the website, very easy to use, I am sure the pc will be back quick and ready to go. Mike at Tech support was awesome, and a huge help. Kudos to you Mike.
11/20/2009 11:42:18 AM
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This is my 3rd system purchase from Cyberpower and it was a birthday gift for my son. He's absolutely beside himself with the performance it delivers. Great value! The only negative thing about the experience was that the lack of an in-stock video card delayed the build. Since this was a birthday gift timing was important. It would have been nice to have known about the delay that the back order was causing without having to have to call in on the day before the estimated delivery date asking why the order status had not been updating. Perhaps that is something that could be incorporated into the status page. Big kudos to Steve in customer service though for getting things handled and out the door for me though. Thanks Steve!
11/20/2009 2:34:43 AM
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Ordered this rig specifically for gaming. I upgraded to the Nvidia GtS 250 graph card, a dual core CPU 3.0 ghz Do your research and it will pay off. With these specials you can sometimes save $60 on free shipping. Great system everything installed professionally. I orderedwith Win7 and they took the time to update all the drivers on the computer. No extra programs installed. Packing was very secure including a mold inside the assembled computer to prevent movement. Great sales team who answered all my questions and a great tracking service to see when it is built/shipped. 2 things to note: 1. you will have to remove the case and plug in the case fan once you recieve the PC(easy as legos) 2. These are very popular so it may take 10-15 buisness days for them to assemble it With a few upgrades $562 (plus win7) this plays Team Fortress 2 never dropping below 70 FPS in 32 player fights.
11/19/2009 11:00:37 PM
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holy crap i really went on a limb here cause after reading all the bad reviews of u guys made me really really really think twice to buying, but a lot of ur recent customers seemed to b really happy(youtube unboxings), so im thinking that ur customer service and quality went dramatically up in the past year or so... and with the product in hand... my god for the price and the quality and shipping, i would recommend this site to anyone... beautiful pc guys thank you very very much :D
11/19/2009 9:24:17 PM
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First purchase from Cyberpower. The actual purchase was very straightforward. There were a few issues with the components chosen but Cyberpower resolved those issues completely by contacting me during the building process. Based on my experience, I would recommend Cyberpower. Great product, great sales force, product was delivered on time and in perfect condition!
11/19/2009 7:42:50 PM
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The website worked great. My only problem was when I went back to modify my order. Some of the things I had specified (ie: the color of the cathode tube changed back to red) defaulted back to the factory settings. Turns out I like the red with the blue so it wasn't a problem for me, but I thought I would mentioned it.
11/19/2009 11:10:22 AM
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I email to give you a chance to make a problem right and you failed to respond so that's extremely disappointing. There was an issue, that after 5 hours of my troubleshooting was determined to be 2 faulty slots on my motherboard. So, long story short - feel free to review my tech support history and email sent 11/16 I wanted a 12 GB RAM system now I have only 8 GB of RAM since I didn't want to be exceptionally inconvenienced after you delivered me a system (that I paid for extra quality packaging for shipping) that had failures. Hopefully you'll still reach out and make an effort to make this right, if not I won't be back.
11/19/2009 10:43:50 AM
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The site could be a bit easier to navigate. Overall, great site. Customization was simple. Purchasing was easy. Tech support called me to suggest a better power supply for the video card a chose. Product shipped in a timely manner and even received a call from UPS to let me know the product will arrive. Product was well packaged. Nothing broken or missing.
11/19/2009 8:31:17 AM
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So far my new system has performed exactly as advertised, exceeding my expectations. It was ready for pick up several days earlier than expected, and the pick up was smooth and pleasant. The website was easy to use for custmoizing the pc that I wanted, however, there were some issue's that resulted in me having go back and delete temp internet files and rebuild when I wanted to go back and change some spec's from my cart.
11/19/2009 7:53:53 AM
