Our Service & Support
Website was very well laid out with easy to follow options for purchase. Overall a very good experience.
I really appreciated all the options available when I was putting the machine together. And I appreciated that an associate informed me that adding a second video card of the brand I chose wouldn't improve performance, and removed it from the order for me.
Had to change to a different case due to lack of stock, but Steve from customer service did a great job of keeping me informed. I also had to change my rush service to 3 day, which was no problem as I was able to chage my shipping option to compensate. The customer service was awesome.
A good machine, but i am scared of the power supply, people says it will screw up or something. The shipping was not as good because the person didnt even wait 20 seconds on my door step, so he left. I got my PC the day after. Everything thing is good but i am just scared about the PSU.
The case was on backorder so I had to wait awhile. However, once you got the case in computer was built and shipped out very fast. Steve Du was extremely helpful in getting everything sorted out.
I overall love my PC. But there are frequent blue screens after only a day of owning it. I have resolved the problems though and it is working wonderfully.
I am amazed at the expensive shipping options. Knowing the markup on tech components, I would have expected less expensive shipping, especially for regular UPS ground. Other than that, the site, the options, everything is great.
Overall, I am very satisfied with my computer, however, there was a slight issue with a network card that could have just happened in transit.
Overall I love my new computer and you all did an excellent job on it. I wish water cooling the gpu was on option on every computer. Would definitely recommend cyberpower pc to others.
Every thing was outstanding except for 2 items. The substitution of items for lack of inventory was not highlighted, which I could see giving some customers problems. In my case it was the liquid CPU cooler that was substituted. The second issue was the wording of some items on the site are a little misleading. In my case, the Asus 3D monitor wording implied 2 pairs of glasses came with the monitor, I only received 1 pair.
Overall good experience. I know this suggestion might be a lot of work to do, but it would make your site that much better if you were able to assess each component and have a live update of the compatibility of all of the components. Clearly it is set up for a lot of the major parts but it isn't with the less important extras. For example, the 12-in-1 reader that I ordered with my computer took up the connectors to the mobo that the front panel connectors would usually use. So I have four USBs on the front of the computer that I can't use.
Excellent product and service, I love my computer
you didnt draw a dinosaur on the box like i asked but over all sold
Overall very satisfied with the experience and the machine, the only negative I have (and it is a big gripe) is that I didn't get all the extras with the components I ordered. Extra power supply cables, additional parts, manuals (I only got manuals related to the MOBO). Thankfully this was a tool free case or I imagine I'd also be missing extra rails and the like. So I got MOBO manuals and a couple of SATA cables, a bunch of stickers and that's about it.
Shipping is overpriced and I think it takes too long to build them, but otherwise, it was a good experience.
Services are excellent, I know weight of computer is understandably heavy, but shipping is little expensive.
To anyone thinking of purchasing a Cyberpower pc, i would say, absolutely go for it!...you will NOT be disappointed! I used the configurator to get exactly what i wanted in my pc and not only was it professionaly assembled and tested, but i recieved it even sooner than the expected (and listed) date. The system runs like a dream! I have had it for a week and find no flaws whatsoever. This is the best pc site i have found to date, and trust me, i have tried others. As a gamer i regularly update my rig, and so far Cyberpower blows them all out of the water....by far.the website is easily navigated, the customer service is top notch, the product itself is everything you will hope for. I very strongly recommend to anyone purchasing a pc from Cyberpower to get the enhanced shipping protection because its awesome! My pc arrived in perfect condition and was a beast, in the good way, from the get-go. My hats off to Cyberpower...thank you for the most amazing pc ive ever owned with the fringe benefits and extras thrown in. You ppl are the best in the business!!
This is the 3rd computer I have bought for myself and Maxine. Very satisfied with all three. I appreciate that CybePower keeps you informed throughout the whole order process (placement of order to shipping). I very much appreciate the fact that there is no bloatware found on any CyberPower hard drive. What a pain to have to delete all the unwanted software on DELL and HP machines. Also, Justin S. worked with us beyond the call of duty on a Well Fargo credit card problem (shipping to an address other than the billing address for the card). We are pleased customers
2 side fans were not connected and the ones that were running are very weak.
My name is Chad. I bought my computer from you, built it on your website and I just wanted to tell you that it is amazing! From start to finish you guys rock!
Load more reviews...