The fens was noisy and one just wasbroken
My only negative with the shopping experience was that my PC was not ready to ship by the estimated date, but was only a few days late which was not too bad. Product came in put together well and undamaged.
I can be a bit OCD when purchasing big ticket items, I shop & compare, I went with cyberpowerpc and my new computer is simply amazing! I was able to pick everything I wanted for my own custom PC. I have called tech service once and was happy with that. I would definitely shop here again.
For building a custom computer online the services provided are above adequate, the only issue that I feel needs improvement is the overall communication of the process updates provided by sales during the time that the computer is being built. Half of the updates I would receive an email from a sales rep, and half I did not. I called regarding a question I had that I felt wasn't completely answered over email with the rep, customer service on the phone needs improvement, there seemed to be a lacking of professional courtesy over the phone, answers provided were quick and short, it felt to me like my call was a nuisance. For a product-side this company is above adequate, for a customer service-side there is a need for improvement.
Just wised the build didn't take so long
The buying process was straight forward and had many options available to customize. I contacted Sales/service after I received my order about the fact that I received a used mouse. They said to contact Tech Support.
No complaints. Super easy and very straight forward. Easy for both experienced and inexperienced customers.
I had a bit of trouble with the bank at first, I take the blame for that one; otherwise I have no complqints about the service.
It was overall good but I did not enjoy having to change my address with my bank from my PO Box. During shipping my processor became unseated and required me to call tech support to fix.
The PC came in great. Works smoothly. However, I'm missing some stock parts that are supposed to come with the original PC case (corsair 460x), which are the power supply cover, HDD cover, and the original front LED fan. I have no idea why they wouldn't give me those parts since I've already paid for it.
Look, those online pages from google search are new egg sales red trying to convince people they're better but they're not. I got an amazing computer for an amazing price. I know that the assembly was done with care and in one day. Even the phone service was great processing the order after the fraud protection initial warning decline. This whole thing should be bought more often not sure why people do not understand the quality for this price! And the whole company is as secure as it gets. I could not buy more confident.
My only problem was that you didn't have corsair dominator platinum ram for an option. But that is just me being picky.
This is my second purchase I now have a laptop, which I love, and I got my grandson the desktop. So far every step of ordering , buying and shipping has been exactly as promised. Will continue to do business with this excellent company!
Justin S. kept me informed with several e-mails along the way. :D Thanks again (repeat customer) for a wonderful experience and an awesome machine.
This purchase exceeded my expectations at every turn. I received a great deal on the components and even received enough free peripherals to complete my system without having to shop for additional gear. Cyberpowerpc's personnel were responsive and kept me up to date on every development at each stage of the build. I even received my order before the expected delivery date! I will be recommending Cyberpowerpc.com to any friends who are in the market for a new pc.
The only real comment I have is that I thought a couple games came with the purchase but I can't seem to locate them at the moment.
After purchasing my own gaming computer from cyberpower back in October, my fiance wanted on of her own. After how well my experience getting my computer went there was no question as to who I was going to go to in order to get my fiance's computer. Just like back in October, the purchase experience was excellent and easy. There was no confusion as to what we were getting. Computer arrived on the date that was given in excellent shape with everything set up exactly as it was supposed to be. Two computers purchased from Cyberpower and no issues either time. Certainly plan to suggest Cyberpower to any of my friends looking for a good gaming pc.
Great communication and service throughout the process.
A tab is broke off of the orange cover, making it loose. otherwise very happy