The only problem I had was that my pc was scheduled to ship on the 12th but left the next day and ups ground didn't have an eta and came around 5ish in the after noon besides that overall everything was great. Willis helped me with all my questions and problems. He was great.
The whole experience was great. Steve was extremely quick and professional in responding to any questions I had. It made the whole process amazing.
This is by far the best computer I have ever gotten, and the customer service during the buying process was phenomenal.
My only critique is that i ordered professional wiring and the side with the glass panel looked phenomenal but the other side was a mess, try and organize both sides of the case, especially since these wires made it very hard to put the side panel back on because of how much they stuck out.
i like the laptop runs great. only thing i have a problem with is that i called into tech support and the guy that i got talked to me with a nasty tone and raised voice treated me like i was a retard for not knowing something. yea it was something simple but i havnt bought a new computer in years and am un familiar with windows 10. this is not the way a customer should be treated. just because you think its simple does not mean someone is a retard for not knowing. Im an engineer on a tugboat and if someone doesn't know something i dont treat them like an idiot i say ok and show them what to do. this jerk in customer service really made me mad. i have bought 4 computers from cyberpower over the years and after this i might just pay a few hundred extra $ just to do business else ware.
Everything went smoothly. Nice to receive an email from them letting me know of billing issues and they were quick to act on everything. It took a while to get my order but that's understandable. Maybe have an estimated arrival so I know how long I should actually wait. 3 day shipping, to me means I get it in about 4. Let customers know the time it takes to receive, assemble and test their orders and finally ship them, so they aren't misinformed/unaware of the actual time it takes to get their order. If this was already there, make it more prominent.
Very easy purchase, everything went smoothly
Overall great site and service. I got kind if scared reading all the bad Reviews, but my computer works better than I expected and was cheaper than building it myself. It even has features I didn't know it would have.
Would happily recommend to friends and use your services again.
Great experience, very fast, high quality!
Great service and even though I paid for RUSH shipping and build, I was still very impressed when I actually received it in only 2 days!! The service was great but the website had some issues. First it didn't alert me when the case I ordered didn't have an optical drive or USB hub, and it kept kicking me off with a server error-and of course when I got back on my cart was always empty. Despite all the Web page issues, I still gave mostly 5's because the service was excellent. The employee that called me to tell me that the disk drive and USB hub couldn't be added to the case I ordered, was professional, friendly, and new his stuff. Also, the packaging and shipping were great, the pc was packed very safely and securely, so it arrived in perfect condition.
This is the first computer I purchased from Cyberpower and it seems the service, communication and quality keeps getting better every time, and I was extremely satisfied from the first purchase. Cheers to everyone!
I wanted a little more personal experience when I called, with suggestions. I was just referred to manufacturers and it felt like being put off. When asking questions about customizing, agents should at least have enough knowledge to make helpful suggestions.
The best shop I ever seen.
Love the fact that a personal email is sent at every stage of the picking/building/shipping process. There was always a person on the other end to answer questions too. Keep that up and you guys will have this customer for life.
When I ordered my PC a year and a half ago, I had to wait 2 whole months before it was shipped to me. Was told that they didn't have the parts to fully build my laptop and even paid for faster shipping. I was not happy about my 2 months waiting experience. Didn't know what was going on until I emailed back stating why the laptop didn't come in. After emailing three times, was told the parts would be coming in in a week, a month before it finally came in. While waiting for my laptop, I saw that people who bought the PC would be getting this $60 gift device for free, I didn't get anything either.
Very good experience overall despite certain delays. Helpful sales support.
I ordered this PC on September 1st. When I finally received the PC I was able to use it for 2 hours before the power supply went bad, so this PC was dead on arrival. I sent it back to get repaired and they are not updating me. It is ridiculous that I ordered something on September 1st and still do not have a working PC. Given the time frame with shipping and the fact that it still is not fixed yet it looks like it will be over 2 months from the time I ordered until the time I receive a working PC. This is unacceptable.
The handle on the top of my case had a piece that broke off during shipping rendering it unusable and one of my components in the machine was out of place but that was easily snapped back into place.