Everything was good, the reason I put 1 for delivery is FedEx took 6 days to deliver it when I payed for 3 day shipping. I literally paid $60 for it.
The major issue I had was this was a gift for a friend out of state. I was unable to ship it directly to him. Had to have it shipped from California to Tennessee, and then turn around and ship it to Nevada from Tennessee, incurring shipping and insurance costs. Not to mention the additional chance the product will be damaged in shipping. I love your products. But with Dell I have no issue shipping to anyone, no matter the cost. I have given Dell computers to remote friends the past 3 years instead of Cyberpower, just because of this.
Overall we were happy with everything, the product, ease of purchase and technical support The one thing I would suggest is assembly instructions We made two phone calls, one because the light "bar" was hanging loose inside the computer and we didn't know what it was. The other call related to the HMI Connection. The monitor and PC weren't communicating because we used the vertical port labeled HMI only to learn we had to use the horizontal port that wasn't labeled HMI! During the same call we were told the VG cable was obsolete and to get rid of it. Technical support was great but instructions would have saved some frustration and two support calls. With that said, my son is in heaven Loves the speed, graphics, and all the lights. Thank ypu
Sound absorbing foam and performance overclocking are missing.
Awesome!! I was having credit card issue so the payment gets delayed. However, Willis replied the emails immediately and helped me continue my purchase!
Definetely would recommend and buy from again. Excellent range of options.
We were splitting up the purchase onto two cards, but were unable to use a card with a different zip than the shipping address. That issue made it terribly inconvenient and would make it impossible to buy anything from your website as a gift for someone else without paying for double shipping (to us and then to them). Also, even with 3 day delivery it took over a week to get here. Other than those issues everything was brilliant and I will use your website again.
I love everything about CyberPower. I've purchased at least 5 systems from you guys over the years. The website is awesome, the daily deals are great, the configurator makes it so easy to customize my systems (although I will say the info that is shown when you click on the question marks is usually not very useful)...The few times I've had to call tech support over the years has always been a good experience with knowledgeable and patient techs. Will continue purchasing from Cyperpower, without question.
Buying, configuring experience good. Only issue was the box that everything was shipped in wasn't taped well--the bottom of the box was only taped with a single piece of tape and one of the flaps came loose in shipping. There was no damage, but it might be a good idea to double tape these large boxes.
I have been in IT since 1992 and I have always built my own computers. Never before has a PC Builder been able to source parts and build a PC at a lower price than I could do it myself. CyberPowerPC has done it. I actually saved money by -not- building it myself. Money aside, when I priced out the components, I would have to purchase parts from no less than 4 vendors. When the parts arrive at different times, I would still have to perform the build myself. Not this time. I saved money, time, and even got a warranty. My shopping experience was excellent. I placed my order online, I received a couple emails letting me know my build was moving through the build process, and the product showed up double boxed on my doorstep.
I am having trouble with the speed in which the computer comes online, though this is not clear if it's due to how I set up the hard drives. I bought the computer with the intention of installing my own video card and hard drives from my previous computer. Overall, great customer service (very responsive, appreciated the updates) and shipping went well.
Everything was beyond my expectations. I expected a simple order and delivery but I got excellent service. I will definitely order here again.
The graphics card option needs a better picture and description of the actual card. The one that came in my PC is not the one I would have chosen nor the one that was in the picture of the one I chose. Had I known it was going to be a MINI ITX Card (it did not say anything in the description about being and MINI ITX nor on the invoice) I would have chosen a different graphics card to a normal sized 2/3 fan graphics card. I will be calling customer support to express my concern when I am not at work.
Not the flashiest of sites for sure, but I previously bought an HP OMEN on sale and was not impressed. In contrast, CPPC was in depth and full of options. I do feel the UPS 3 day shipping I got was a waste though. I thought it would have arrived 3-5 days after you got the order. It arrived a week and a half later instead of the preconceived idea that I would have my PC in 3 days. Might want a little note explaining that piece to the customer.
The cover that you use to cover the ports wasnt aligned correctly, so I had to take it off and in the process of that I cut myself. Overall, the PC works very well.
Ordered rush service 3 days ready for shipping, but due to some delay in production and shipping I actually got my laptop after 2 weeks (14 days) otherwise the overall service is good.
Quite satisfied overall
I'm a repeat customer - this is I think the 6th or so system I've purchased from you in the last 10 years. I've always been satisfied. The widest variety of components at the best prices, you can't beat CyberPowerPC!
Many PCs to choose from, and I was able to find one that was right for me. Excellent service!
I am quite new on here, but first I like Tech support. I talked to someone here to support my issue, and it works great! Regarding, packing box was storng enough to protect my stuff. The box has small damage due to it a bit heavy. The carrier might not handle with care. I recommend you guys to put some "text" on it "handle with care" or something like that. The processing to pass to the warehouse take a long time than usual. Also, There is some error on the select options on the sale list item. I picked Air cooling system that was supposed to fit in My PC case, I have to pick once again later on after the warehouse guys said "not fit in"