Our Service & Support
Amazing Company! keep up the terrific work, It was the first time ever purchasing a pc from you guys and let me tell you, what an amazing experience!
I ordered a rather expensive system that I feared all the would be damaged in shipping and, therein cause a huge headache. To my joy it was not so! CyberPowerPC's internal and external packaging systems were more than adequate, and the machine and everything associated arrive unscathed. (5 stars for that) The computer came, much to my surprise, with zero bloatware. I didn't need to spend any time at all removing junk. All of the component drivers are up to date, and first time setup was a breeze. (5 stars there too) The customer service representatives were brilliantly professional (thank again Mr. Steven Du) and patient. Throughout complications with the fraud department at my bank, and some problems with my original choice for a case, they made every attempt to settle the transaction in a satisfactory manner. (Another 5 stars) I have no qualms or complaints to report.
Had a great and easy experience building and purchasing my computer. The builder helped out greatly to build my computer the right way.
The computer arrived in very good shape.
Due to a defective video card and built in sounds on the motherboard didn't work. I will get rate of 4.
systen nunber 4 last system had no foam pillow for shippiong.
Had a great experience building the machine using the web site although some information could have been a little clearer, such as the difference between the HX7-100,200,300,400 and about different peripheral and software options. I was notified about every step of the process and shipping was on time in a well-boxed package.
The only problem I ran into was a few items got damaged in shipping
Ordered 3 day shipping. It was delayed 1 day by shipper, not Cyberpower.
The HDD were seated of the slide in ports not sure if it happened during shipment but everything checked out after examining the system and it runs fine
Great service and everything you would expect from a store online, definitely a model site compared to any other! Shipping was excellent quick, on time, and everything packed neatly with no damage. Helpful support any questions I asked was responded to in minutes. PC looks beautiful inside and out, cords are nice and in place and I didn't even order a cord organization. Purchase and creating your own pc was extremely easy to you and gave you specs all the way through. Highly recommended website to anyone that reads this.
My overall experience with Cyberpowerpc was amazing. At first I wasn't too sure about ordering something from so far away (West to East coast) but I don't care anymore. The whole processes did take a few days longer than predicted, but that was fine. The case I wanted was no longer available in the color I wanted and they called me to ask if I wanted to change the color. I am a very impatient person so I changed and I am very happy with the outcome and I love my computer.
This was a first time buy through Cyberpower PC and I will be returning for my computer needs.
The only problem I encountered was that the video card was not secured to the MOBO/Case and came loose during shipment. It appears to be running properly, but was certainly a concern.
Great experience. Ordered my computer with the 5 day rush option...computer was ready for pick up in on the 4th day. Very pleased with it...clean build and solid performance. A couple issues with my sound card and a hot port not being activated which was easy to change in the BIOS but if I was a regular customer who expected plug and play this would be frustrating. Also had an issue with the gigabye motherboard and a BIOS failure with hibernating (which was set to" on")...this is a known issue with the gigabyte boards as was resolved by turning off hibernate in power options. Other than those minor things the rig is great. Customer service on the sales side is great, on the tech side, I got a message saying it was closed in observance of a holiday (there was no holiday) and have yet to receive a response to my issue three days later. Not a big deal, as noted above, I figured out the issues myself. Delivery does not get a rating since I picked up the system in person. That experience was smooth and easy.
Great PC, packaged very well. You all did an excellent job.
I had no problem ordering myself and my wife's first gaming PC from CyberpowerPC. I will recommend them to friends and will use them in the future!
The only real trouble I had was that your site allowed me to pay for a rush order even though they were "not availiable." Had I known I would have to wait half a month, I would have ordered from somewhere else.
The website was very clearly laid out and very helpful. It made making my choices much easier
Extremely happy with my rig and with the whole process thanks
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