Our Service & Support
This is easily the best computer I have owned. Every step of the process was easy and clear. The best part of the whole experience was the day the computer arrived at my house, I was able to take it out of the box, set it up, and immediately start using it. The attention to detail of the build, burn-in process and prep for shipping was immediantly evident. I have had bad experiences with several other online computer companies, so my expectations were low, and I was completely blown away by the Cyberpower experience. You are my new computer company from now on (although you built an amazing computer that will probably last for many years) if I need any other computers, you are it!
The experience was good overall; Phillip Y was very helpful.There was one issue as described below: The keyboard I chose was back ordered. I don't even know when I'm supposed to receive it ... I need to call or email to find out the status I guess. I would have preferred to have been given the opportunity to change keyboards. Instead, the order went through and now I have to track another back ordered item which is a headache. At least a low grade keyboard was shipped with the system which was a good idea. It would be better in the future to contact the customer to provide the chance to select a different item when something is back ordered. Thank you, -Drew
i had to wait a bit more than expected due to a back-ordered video card, but the computer arrived in perfect condition the build quality was excellent and i'm very happy. i do recommend cyberpowerpc to my friends.
I have no complaints service was awesome and very professional.
I was very pleased with this entire process and would highly recommend CyberPowerPC to anyone who wishes to have a custom computer built for himself/herself. The website was incredibly helpful in helping to make the right decisions and the service provider, Phillip Y., I worked with was very knowledgeable and answered all my questions. Thank you very much for a wonderful gaming PC!
Steve, who interacted with me throughout the process was very good and answered all of my questions in a timely manner. My computer arrived intact and worked right out of the box without a hitch.
Their is not much i can say but what i can say is AWESOME cyberpower is amazing one of my graphic cards was DOA but it happens but a new one will be sent and it will be incredible
It works really well so far, looking forward to a long-lasting tower!
Website purchase stated delivery of 5/10, actual delivery was 5/14 with no explanation. Product arrived with the internal wireless card as ordered, but the card was defective. Had to speak to two separate customer service people before they agreed it was bad. Had to place a credit hold on my card for CyberPower to send me a replacement wireless card, and after waiting for three weeks for my initial delivery, I was told that they would not expedite the delivery of my new card! Seriously? After I just spent nearly $1200 for my first purchase from this site? I had intended to buy two more desktops for my family, but after the poor customer service, late delivery (and I paid $125 for shipping too!) and refusal to expedite the replacement part, I really have a bad taste in my mouth for your site... too bad too since the rest of the computer/components seem to be fine.
Everything turned out amazing! My expected shipdate was the 15th and I got it at my front porch on the 9th. I did pay for overnight shipping but had no rush on the production time. My razer gaming mouse is on backorder but they send the pc anyways (great idea) and gave me a free gaming mouse for the wait which was great. Danny provided exceptional service and kept in touch with me every step of the way. The professional wiring was worth it and the airflow is good and my cpu temp never exceeds 30 degress Celcious. My PC runs all my gaming needs perfectly with no problems at all! Also case fan does come unconnected but a quick little 2 minute youtube video solved it and wasn't a big deal at all. I honeslty have no negatives about my rig, so with that being said I will reccommend cyberpower pc to anyone who is looking for a gaming pc and will buy from them in the future!
Overall, only negative I really had was that there was no clear indication of the backlog of notebooks/laptops, so I had ordered a rush only to be contacted and asked if it was ok to refund the rush because of this. Otherwise, was just fine.
The product is outstanding! Wasn't expecting to get my money worth! I will definitely order from the company again!
Sales associate kept in contact with me through the whole process. I like that issues didn't kick an automatic robot message.
This is my third Intel PC that I have ordered from Cyberpower PC. I cannot say enough about the great job Cyberpower did with building my machine. They obviously take pride in their craftmanship and I feel confident the my machine is top notch.
Cyberpowerpc is the benchmark for other companies aspiring to offer the same service. The whole process was enjoyable, from putting together different configurations, to the final purchase and receiving of my pc; I really cannot compliment enough my experience with cyberpowerpc. My only complaint, and it is such a tiny one that I feel bad even saying it, is that one of the rubber boots on the bottom of my tower was missing. I'm not going to knock anything back on the rating though, because, compared to the overall experience, a little rubber boot is nothing to miss. Thank you for a quality pc that I enjoy sitting hours in front of.
Really nice easy to use website.
Everything was quick and easy, and I got a great system for the money I had available to spend.
I believe that some sort of instruction manuel should be included. I still have not been able to get the sound system to work. My purchase of Office was not installed, it would have been nice to know that from the start. I am have to upgrade drivers for printers etc. It would have been nice to know. It took me a day to figure out how to log on as the log on screen is hidden. You make a good computer, the price is a bit high but because of the quality and customizing features I am willing to pay for it. However you leave the customer in the dark. Eventually I will figure it all out but how long will it take? It would be nice to know how to transfer files from the old computer to the new one. Guess that I will have to reinstall every program and some how copy all my files to my new computer. This is my second purchase from Cyber Power, at this point I do not know if there will be a third. That is a shame because you put out a very good machine. Richmond O'Neill
very good experience overall, linking up which parts went well with others was a little confusing, but not bad.
I fully enjoyed my experience with CyberPower. Steve Du was really helpful with tracking my shipment.
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