The website and customer support have been excellent so far. Cyberpower contacted me during their testing to let me know of issues that occurred and kept me up to date with statuses.
I assumed that all documentation for all hardware installed would be shipped also, but I'll need to look up the needed manuals from the internet. The computer itself is beautiful and professionally assembled. Great job! Very happy so far.
My first time ever ordering a custom built pc online and so I don't know what to really expect but I'll just add my opinion here. First, I want to address the expected shipping date. When I was ordering my computer, it says that my computer was estimated to ship out on the tenth of March. Now, I get that there may be delays with the order but I didn't expect it to get delayed for over 2 weeks due to insufficient parts. I think there should have been a notice on the website that tells you if a part is available or not so that people can determine is they want to wait or not. Another issue that I had was that not all the lights in my computer system was lighting up. I don't know if its suppose to be like that but I really was expecting all the lights to light up. Other than those two points, the rest of the experience was smooth sailing.
I am sooooooo happy with my build. Thank you cyberpower for making my first gaming computer pc a great experience!!
The only reason is because I believe me and my husband had selected the white tower but received the black tower. It still a great computer but we feel that the site should be more descriptive when selecting any products. It should also say if there is no option to change the color. But again we are not going to send it back because it was not a huge deal.
I absolutely love my order, other than receiving the wrong case than the one I ordered.
Overall the experience was excellent except for my delivery date. My computer didn't even go into build status until the date it was supposed to ship when I purchased it. However, the sales\service person I worked with managed to get it out to me prior to Christmas. It was a week late, but I am happy I got it prior to Christmas as I had asked.
I was kind of disappointed with the shipping and handling of the pc. I originally purchased a rush order but you guys called and said it wasn't available anymore with no reason why. When I received the pc the hard drive mounting trays were completely lopsided and warped. Had to completely take it out and warp it back just to get the trays to go inside. I was kinda disappointed in that. Other than that the only other thing was I didn't receive enough screws to mount my ssd's on the side of the case.
I'm very glad of all the services and stuff, got some problems with the delivery.
The only thing I did not like was the organization of the website. It seemed to be a lot harder to find what I was looking for. Other than that, everything went really well.
Really a great experience overall. Product is amazing! Anytime I had questions about anything, it was received quickly and the people I was in contact with were very nice.
I bought this for my son and love the look and easy set up.. But I must say I have NEVER had such a bad experience as I have had with your Tech Support ..The agent I spoke with was very rude and kept placing us on hold for a "emergency meeting" and then asked if he could call us back because he had to take another call ..Which I told him that he has hardly even spoke to me about my problem and your gonna have to call me back and move on to another caller?? He said yes..And then to top it off the agent NEVER has called us back... And we are still having the issue with the computer with the GeForce graphic card and a error on the windows driver and cant get any help... I mean $1200.00 is very hard to come by these days and we are having nothing but issues and cant get any help... Can you PLEASE help us ...304-356-1000
Good experience. I'm not sure if there would be an easier way to jump through computer components instead of just scrolling through pages trying to find what you want to adjust, only thing I would recommend tweaking.
The website is well done and easy to understand. Ofcourse, it was a bit confusing about the whipping prices and where they were labeled at from the start. The shipping showed up later and it was a huge rate, if not fir my coupon I would had to have removed some of my purchase.
Overall I had a great experience with cyberpowerpc.
Any Questions I had was always answered.
LED strip placement could have been better as it is not hidden and shines right out of the case. I have to turn it off as the lights it goes right in my eyes
Your website was easy to use. The sales support answered my questions quickly and thoroughly. Everything has been great so far except for shipping. UPS did a horrible job, they were rude and couldn't provide any information on something I spent $1600 on and was excited to get. Also I understand why requiring a signature is needed but UPS was of no help trying to assist in the link up of my package and I. I contacted them multiple times in the last couple of days and they don't care and aren't helpful. Maybe you guys can and express some discontent.
Would definitely use CYBERPOWER again.
During the selection mode, attempted to contact sales support. 1. Chat was a continuous wait for 5 mins which never arrived.. waited in chat mode for over an hour and just gave up... When contacting sales dept via email regarding my configuration which I had selected, Tech stated we cannot advise on your selection only when it is being built/assembled if there is a problem we will contact you... well that was not my question .. inquiry was pertaining the video graphics card selection and cpu by intel.. did not get any response or answers from your team... web site and selection process was exceptional.. however lack of sales support chat interaction makes it difficult to select the correct components for the usage of the pc when building a system. However this system is superior to any other assembled .. especially Dell since we returned 3 defective units with multiple errors and demanded a refund. If your website did not offer so many options I would have gone with a I buy power or the other guy while spending the same amount of money... Their technicians on the other websites - very helpful and responded quickly to quires during the purchase process. I actually received responses to inquires about my selection from Cyberpowerpc from their websites to make my final selection, sadly enough you sales techies... were either to busy on coffee breaks or otherwise indisposed... you really need to focus on what really counts - regarding getting the sale... support during the selection and interaction with the customer during the process.. perhaps a direct link or chat with tech would assure the sale and assure the customer that he or she is getting/selecting the proper components based on their usage. Also do not know if UPS is just cheaper for you or what... FedEx is much more customer friendly and provide a superior service when it comes to shipping from my perspective "Customer" UPS not so... After the sale - contacted the sales dept with issues regarding the bundle or "Freebees" inquiring about invalid codes offered in you packages. Took some time to get a response and get to the answers... finally you techies were unable to locate or just unwilling to do some foot work file production listing review regarding Nvidia ser number and part number to register the Nvidia graphics card information requested by Nvidia. Back to the system you built great really appreciate all the extra cables unused items which you shipped with the desktop will come in handy when adding additional components. System is Great works well right out of the box with no issues to mention. Only the lack of service during the sale or lack there of..