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Update no one asked for

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xionb9140 View Drop Down
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    Posted: 21 Jul 2017 at 6:10am
So April 2017, I decided to purchase a laptop from Cyberpower PC for $2,400. Within my first 30 days of use, I experienced blue screens, crashes and other miscellaneous problems, which weren't too much of a problem to fix. I decided to keep my purchased product in hopes that I'd fixed the issues, and even if I hadn't completely 100% fixed the problems, the warranty I purchased along with the laptop would do the job.

After about 50 days, the laptop straight out stops working. Wouldn't stay on more than 3 minutes on battery or adapter without shutting off and attempting to reboot, to no avail. I proceeded to email Cyberpower about my plight and was told "Thank you for contacting RMA status.  We just recently received your computer in for warranty service on, 06/12/17.  Please allow up to 14 business days for us to properly diagnose, replace, and stress test your computer properly so we can ensure that all the problems are resolved for you."

Okay, 14 days, that's not too bad. I had a week vacation in July planned out, but the system should be able to make it back before I go. Fast forward two weeks, I emailed Cyberpower once again about the status of my laptop and I get this message "Unfortunately, all notebook repairs are about a month long process. Due to the backlogged it is taking longer that a month at this time. If you have any questions or concerns you are welcome to contact our tech support team 888-900-5180.

What? Are you serious? I was told 14 days and now its all of a sudden a month long process, and on top of that, they're apparently backlogged so its going to take longer than a month. First of all, if Cyberpower is backlogged, why wasn't I notified right away? Why was I told it would only take 14 days? And secondly, why was I told "14 days" when in reality it takes a month? What kind of miscommunication is this? At this rate, Cyberpower will have kept my laptop longer than me. I deeply regret my purchase and would have taken my money elsewhere if I'd known this was the type of crap I'd have to deal with.
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Cyber_Tech2 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Cyber_Tech2 Quote  Post ReplyReply Direct Link To This Post Posted: 21 Jul 2017 at 12:19pm
We deeply apologize for the delay.
The original ETA provided is the average time frame in which we complete repairs on a computer, due to recently circumstances that are stated in the email notebook repairs will be exceeding the originally mentioned 3 week repair time frame.
Regards, Cyber_Tech2
Tech Support 888-900-5180/877-876-4965 or 626-869-0228.
Email:[email protected]
Please email [email protected] for status checks on RMA or repairs.
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xionb9140 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote xionb9140 Quote  Post ReplyReply Direct Link To This Post Posted: 21 Jul 2017 at 5:50pm
If there were delays in repairing notebooks, why wasn't I notified about that in the first email response? I would've asked a different company to diagnose it if I had known my laptop would be collecting dust for months on end. Talk about professionalism.
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chamoritaneni View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote chamoritaneni Quote  Post ReplyReply Direct Link To This Post Posted: 21 Jul 2017 at 7:04pm
Then your web master should up date all the info. On the websites and the RMA people. So that customers don't get miss informed.
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