Tracer II RGB Keyboard Color Picker Problem

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gmorlang Members Profile Send Private Message Find Members Posts Add to Buddy List Newcomer Joined: 22 Mar 2018 Status: Offline Points: 12	Post Options Post Reply Quote gmorlang Report Post Thanks(0) Quote Reply Topic: Tracer II RGB Keyboard Color Picker Problem Posted: 10 Apr 2018 at 5:18pm
	So I’ve played a lot with the keyboard customization app for the Tracer II and the main problem I’ve come across, and I’m curious if any one else has a solution, is that when you use a preset color scheme the colors are very bright and vivid but when trying to do a custom user set up and I use the color picker the colors are faded and not very vibrant. Almost as if I’m not able to see the entire color picker. Anyone have a solution? Thanks I advance! ~Garrett

Cyber_Tech2 Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 14 May 2012 Location: United States Status: Offline Points: 3948	Post Options Post Reply Quote Cyber_Tech2 Report Post Thanks(0) Quote Reply Posted: 11 Apr 2018 at 11:14am
	Wow, I apologize this is happening to you. Explaining this over the forum will take a while. Give our customer support a call and they will be able to help resolve the problem your having. I hope your week is going well! Phone: 888-900-5180
	Regards, Cyber_Tech2 Tech Support 888-900-5180/877-876-4965 or 626-869-0228. Email:[email protected] Please email [email protected] for status checks on RMA or repairs.

gmorlang Members Profile Send Private Message Find Members Posts Add to Buddy List Newcomer Joined: 22 Mar 2018 Status: Offline Points: 12	Post Options Post Reply Quote gmorlang Report Post Thanks(0) Quote Reply Posted: 11 Apr 2018 at 4:43pm
	Here are some example pics of what's happening. https://imgur.com/a/CWeWK My dark green looks teal. If I pick red it looks pink on the keyboard. Everything is faded for some reason but in a preset mode the colors look great. Edited by gmorlang - 11 Apr 2018 at 5:02pm

gmorlang Members Profile Send Private Message Find Members Posts Add to Buddy List Newcomer Joined: 22 Mar 2018 Status: Offline Points: 12	Post Options Post Reply Quote gmorlang Report Post Thanks(0) Quote Reply Posted: 12 Apr 2018 at 12:33pm
	Customer service was not able to help me at all. I’ve emailed them pictures and explained what’s going on and the guy on the phone was stumped so if there is anyone out there that had this problem or knows how to fix it I’d love to hear from you. Thanks!

Wagashigrrl Members Profile Send Private Message Find Members Posts Add to Buddy List Newcomer Joined: 12 Mar 2018 Status: Offline Points: 7	Post Options Post Reply Quote Wagashigrrl Report Post Thanks(0) Quote Reply Posted: 13 Apr 2018 at 4:18pm
	No Tips here. My NB-408-107/ Tracer II 15 VR has been with me for two weeks. The program for Mechrevo Color Wizard is definitely buggy and is somewhat better than having no application at all. The bold eye popping Welcome Effect at boot up, as I understand it when talking to support, is (as of now) only temporary. I discovered that using the Color Wizard completely removed the Welcome Effect. And although the UI appears to have an option to enable it, it does not. work Moreover, the tool tips on the Color Wizard application do not really make much sense for User Mode. See pic Currently on my machine, the rainbow lighting effect is buggy. The red/yellow/blue/lavender rainbow shows up as red/red/paleblue/palelavender I looked at the Japanese Mechrevo site and tried to find a version of the application that might work better. I did find that the Asian version has a very different color wheel type UI and that very likely there is a probable bios conflict -- I couldn't get a version of the application to work for me.

gmorlang Members Profile Send Private Message Find Members Posts Add to Buddy List Newcomer Joined: 22 Mar 2018 Status: Offline Points: 12	Post Options Post Reply Quote gmorlang Report Post Thanks(1) Quote Reply Posted: 04 May 2018 at 9:20am
	So after many phone calls and and emails and chat sessions with CP I got an answer out of them on how to fix it. For some reason the MyApp RGB Keyboard driver they have on their servers isn't a complete version. They sent me the following email and my works perfect now: Thank you for contacting CyberPowerPC Tech Support. I apologize for the inconvenience this issue has caused you. Your drivers for your keyboard are in the link below. You may want to use google translate to translate the page to English. Your Keyboard drivers should be the second file from the top. http://www.mechrevo.com/plus/search.php?keyword=MR%20X6Ti-S&kwtype=0&searchtype=title&typeid=25&exact=1 FIRST OFF DO NOT TRANSLATE TO ENGLISH! For some reason when I did this it loaded a different page and I was unable to find the driver. Keep it in the original language. It will look like this: https://imgur.com/a/3yhNg8T Where I circled on the right is where you need to click to get the correct driver. BEFORE YOU INSTALL ANYTHING MAKE SURE YOU UNINSTALL MyApp/MyColor FROM YOUR COMPUTER. After you download that driver from Mechrevo and uninstall the previous version of the driver on your Tracer II go ahead and install the new one. After a few brief moments it will ask you if you want to restart your computer, click yes, and you are good to go! The new app will look exactly the same except at the top of the color wheel there are new blocks that have the deeper, more vibrant colors to pick from. Here's a picture of the new MyApp: https://imgur.com/a/qBNh4fB Hopefully this works for all of you!! Let me know if you have any other questions.

Wagashigrrl Members Profile Send Private Message Find Members Posts Add to Buddy List Newcomer Joined: 12 Mar 2018 Status: Offline Points: 7	Post Options Post Reply Quote Wagashigrrl Report Post Thanks(0) Quote Reply Posted: 05 May 2018 at 8:20pm
	Excellent. Thank you. The colors are brilliant now, much better. The Welcome effect still doesn't save. :p Really do appreciate your follow up, gmorlang!

mrcankles411 Members Profile Send Private Message Find Members Posts Add to Buddy List Newcomer Joined: 04 Mar 2018 Status: Offline Points: 6	Post Options Post Reply Quote mrcankles411 Report Post Thanks(0) Quote Reply Posted: 24 Jun 2018 at 9:56am
	What version exactly does it give you in the download? Mine was 1.4.2.1 but the color selection is completely different than yours and none of the buttons work. sorry to revive an older thread, but this is the most informed one i've come across. here is what mine looked like after using the new software. btw i believe i have an nb-408-106 possibly. going off memory. anyway here is what mine looks like https://imgur.com/a/OUoab1h

D0is Members Profile Send Private Message Find Members Posts Add to Buddy List Newcomer Joined: 28 Jun 2018 Status: Offline Points: 1	Post Options Post Reply Quote D0is Report Post Thanks(0) Quote Reply Posted: 28 Jun 2018 at 6:23am
	Hi i’ve had the mycolor app and it was quite buggy. Tried to download from this link you posted but when the installation is finishing the whole pc freezes, o had to do a hard reset to get it working again but the installation is corrupted. Any thoughts?

ScratchyPixel Members Profile Send Private Message Find Members Posts Add to Buddy List Newcomer Joined: 09 Jul 2018 Status: Offline Points: 5	Post Options Post Reply Quote ScratchyPixel Report Post Thanks(0) Quote Reply Posted: 09 Jul 2018 at 12:06pm
	i have found that if you install the app in windows and then later boot into your linux partition with the changes made, the keyboard no longer illuminates, until you log back into windows when the app is running.

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