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No Signal via HDMI

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ProfondoRosso View Drop Down

Joined: 06 Apr 2019
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Points: 2
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    Posted: 26 Apr 2019 at 8:28pm
I got my new PC yesterday. Aside from one missing fan (which Iíve been told will ship out next week) everything was great. I booted up right away and got to work installing all needed updates. Right before bed Windows prompted me updates needed to be installed. I let the updates run and went to sleep.

The next morning I booted everything up but my TV showed ďno signalĒ. I do video editing and always use my TV as my monitor via HDMI from my graphics card. The computer seemed to be running fine: fans spinning, keyboard num lock and caps lock lights responsive. After unplugging and plugging various HDMI cables, I tried connecting an old monitor I had and still got no signal. I called support and the first guy was extremely unhelpful. He advised me I needed to get a different DVI cable for this PC but was no help regarding the actual signal via HDMI.

I went out and got a DVI D dual link cable and still nothing. I then went and got a DVI to HDMI adapter and nothing. I called support back and the expert, Daniel, was much more helpful. After some basic troubleshooting he advised me to swap my graphics card out with one from an old machine and notify him via email if that solved the problem so they could RMA the card from the new build. I swapped them out (the old card is a GTX 570 which 100% works and is currently running in my old pc). That still did t solve the issue. Iím awaiting a response now. Any ideas from anyone in the forum as to what could possibly be the problem?

I ordered a special DVI D to VGA cable on Amazon and am waiting to see if that will at least get the old monitor working. If I can at least see what Iím doing maybe there are some settings I can tweak to get the HDMI functioning. My parts are listed below.

INVOICE NO. 01685049
Invoice date: 4/22/2019
Customer no.: D4BWU1

ID-INFO        784364 CFGAM3Z                                          1       0.00       0.00
MODEL1          C SERIES                                                1       0.00       0.00
KB-161-101      CYBERPOWERPC MULTIMEDIA/INTERNET USB KEYBOARD           1       0.00       0.00
MO-131-301      CYBERPOWERPC ELITE M1 131 7 COLOR GAMING MOUSE          1       0.00       0.00
CU-155-215      OEM AMD RYZEN 7 2700X 3.7GHZ (4.35GHZ TURBO) 8-CORE 2   1   1,065.00   1,065.00
               0MB CACHE 105W CPU TRAY                                                        
HD-403-150      3TB HDD 3.5" SATAIII 7200RPM 6.0 GB/s 64MB CACHE        1       0.00       0.00
HD-504-774      1TB ADATA XPG AGAMMIXS11P-1TT-C PRO PCIE NVME M.2 SSD   1     198.00     198.00
HD-204-405      1TB WD BLUE SSD 2.5" SATAIII 6.0 GB/s                   1     160.00     160.00
RM-602-203      16GB DDR4-3200 MEMORY                                   4     120.00     480.00
FA-104-702      5X 120MM GAMDIAS AEOLUS M1 1205R ARGB RIFLE BEARING C   1      36.00      36.00
               ASE FANS W/ REMOTE CONTROL                                                     
LABEL-101       CYBERPOWERPC SYSTEM SERIAL NUMBER                      1       0.00       0.00
CS-450-106      CYBERPOWERPC CORE V31 MID W/WINDOW NO POWER BLACK RET   1      16.00      16.00
NL-104-206      ADDRESSABLE DIGITAL RGB COLOR LED 300MM W/ RF REMOTE    1      12.00      12.00
               CONTROL TAPE + MAGNET                                                        
CD-135-328      BLACK LG 14X BLU-RAY REWRITER                           1      77.00      77.00
MB-474-101      ASUS TUF X470-PLUS GAMING AM4 ATX W/ RGB USB 3.1 SATA   1       0.00       0.00
               3 2 M.2 CROSSFIRE                                                              
CABLE-PROWIRE-102 PHANTEKS 24 PIN 500MM M/B EXTENSION CABLE WHITE        1       0.00       0.00
CABLE-PROWIRE-106 PHANTEKS 8 TO 8 (4+4) PIN 500MM M/B EXTENSION CABLE W   1       0.00       0.00
CABLE-PROWIRE-110 PHANTEKS 8 TO 8 (6+2) PIN 500MM VGA EXTENSION CABLE W   1       0.00       0.00
SC-102-153      CREATIVE LABS SOUND BLASTER ZX 5.1 CHANNELS 24-BIT PC   1     118.00     118.00
               I-E RETAIL                                                                     
VC-255-101      NVIDIA GEFORCE GTX 1070 8GB GDDR5                      1     114.00     114.00
SW-190-D10ADV   WINDOWS 10 HOME ADVANCED DIGITAL LICENSE               1       0.00       0.00
SW-190-110      WINDOWS 10 64-BIT RECOVERY MEDIA                        1       0.00       0.00
ULTRA-PACKAGING ULTRA ENHANCED PACKAGING SOLUTION                      1      19.00      19.00
CABLE-PROWIRE   PROFESSIONAL CABLE WIRING                               1      39.00      39.00
FA-205-119      COOLERMASTER HYPER 212 RGB BLACK EDITION CPU COOLER W   1      29.00      29.00
               / PWM FAN                                                                      
FA-104-116      CASE FAN 120 MM                                         2       0.00       0.00
MISC            PUSH AND PULL                                           1       0.00       0.00
PS-121-144      CORSAIR TX850M 80 PLUS 850W TX SERIES GOLD SEMI-MODUL   1     -17.00     -17.00
               AR POWER SUPPLY                                                               

Edited by ProfondoRosso - 26 Apr 2019 at 8:29pm
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