first PC problems |
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powerpeter 
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Joined: 27 Nov 2020 Status: Offline Points: 4 |
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 Topic: first PC problemsPosted: 05 Jan 2021 at 2:39pm |
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Hi all, I recently bought a PC with AMD Ryzen 5 3600 3.5ghz 16gb DDR4 Memory AMD Radeon RX 5600 XT 6GB 500 GB PCI-E NVME SSD 1TB HDD idk what half of that means but I think it is of value. My computer randomly restarts itself while in use. Doesn't matter if I am on the computer gaming, on email or just looking at it. I bought this computer 40 days ago and it has done this to be about five times. I called Cyberpower PC and they said it likely isn't worth sending in because they most likely won't be able to replicate it if it happens so rarely. I find that completely unacceptable. I need to know, what can I do? My days are counting down to get this exchanged and I don't see a better option at this point, but once that happens who's to say it won't happen to that computer..thoughts? I ran the windows memory diagnostic and it came back clear. |
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Mageman
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Joined: 14 Apr 2014 Location: North East Status: Offline Points: 888 |
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Posted: 05 Jan 2021 at 3:32pm |
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Did you buy it from here or a amazon or box store???
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Heed most of the advise you get from forums! Do your research and make educated decision!
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powerpeter
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Posted: 05 Jan 2021 at 3:35pm |
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Bestbuy. I called geeksquad and they said its a known issue with this computer and to bring it in. I brought it in today and they said that CyberPower Pc wouldn't let them take it in, I instead would have to send it to Cyberpower PC. Thats when I called Cyberpowerpc.
Edited by powerpeter - 05 Jan 2021 at 3:37pm |
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Mageman
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Posted: 05 Jan 2021 at 3:42pm |
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I would return it and order directly from here... but will take 30 to 60 days to get........the box store models get std./generic parts in them that fail/malfunction more often......or just return it and get another of the same and try your luck......... let us know what happens
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Heed most of the advise you get from forums! Do your research and make educated decision!
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powerpeter
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Posted: 05 Jan 2021 at 4:06pm |
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What is this a problem with in the computer? As in, which piece? Why shouldn't I just replace that part? Secondly, what are the long-term (if any) damages of a computer that randomly restarts? Is it running proper shut down sequences? Or is it performing as if I have done a force shutdown? I ask because although its concerning and frustrating, as uncommon as they've been, if they aren't damaging my computer, I can get used to them..
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Mageman
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Posted: 05 Jan 2021 at 5:25pm |
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If it is from the PSU (power supply unit) yes it can damage your machine..........could be something really simple as well, even harder to sometimes track down
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Heed most of the advise you get from forums! Do your research and make educated decision!
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