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Faulty GPU, Damaged PCIe slot

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crimsonradio View Drop Down

Joined: 22 Apr 2015
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    Posted: 22 Apr 2015 at 6:25pm
So I got my computer in last night. GPU was DOA. I get it, stuff happens. So I called tech support and they said the would RMA it. I removed the GPU and started checking everything to make sure their are no other issues. I noticed the PCIe slot was floating and had bent pins. I called tech support again and they said they would change the RMA. I asked him what I should do because I didn't want to reinsert the video card and put pressure on the PCIe slot. So I get transferred to another tech guy to answer that question. No problem. This tech guy wants me to push on the PCIe slot with my thumb. I told him that doing so would most certainly damage the pins. He said it's fine because I would be getting a new motherboard anyway. So I did as he said and sure enough, it crushed pins so I could re insert the GPU for shipment. My concern here is that I don't want to get blamed for the crushed pins and have my warranty voided. I did as I was asked even after voicing my concern. If an admin reads this please help.
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NY gamer View Drop Down
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Joined: 27 Mar 2015
Location: United States
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Post Options Post Options   Thanks (0) Thanks(0)   Quote NY gamer Quote  Post ReplyReply Direct Link To This Post Posted: 22 Apr 2015 at 7:25pm
I've never even seen a pciE slot with bent pins.....I believe you though...
I've seen some weird stuff with pc's, my best friend owns a pc repair shop.

You did the right thing posting about it here.  Let us know how Cyberpower takes care of you.
Professional Reviewer, owner of many pc's
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