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Constant BSOD and software crashes. PLEASE HELP

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kaptainkeel View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote kaptainkeel Quote  Post ReplyReply Direct Link To This Post Posted: 18 Nov 2013 at 3:14pm
Originally posted by PlaneGuy PlaneGuy wrote:

No you can't just send the module back, it has to be the whole computer. And yes, I'm pretty sure it is from the day it leaves the warehouse.


I've heard of them allowing you to send just the module back for desktops, and even sending out the replacement before the broken one arrives so long as they place a hold on your bank account. Not sure about laptops though. Best bet is to just call them and find out, but I don't think they'll do that since most of the laptops are simply rebranded.
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CyberHD View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote CyberHD Quote  Post ReplyReply Direct Link To This Post Posted: 18 Nov 2013 at 3:43pm
For notebooks, I would recommend to send them in. Notebooks are much more fragile then desktops so you have a much higher risk of causing damage if you do not work on notebooks normally. However, if you are able to change the RAM on this notebook, just be very careful as physical damage will not be covered.
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aznMofo View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote aznMofo Quote  Post ReplyReply Direct Link To This Post Posted: 18 Nov 2013 at 5:05pm
Okay so let me just clarify. If I am able to determine that it is only a single ram module causing this issue than I can only send that one in? Because that would make it alot easier since I would still be able to use the laptop for the time being.

But if its a problem that is worse I'm happy to send the whole laptop in for repair. I'm quite familiar with changing RAM in a notebook since I've done it a couple of times, but I've never opened up this laptop yet. I'll keep you guys updated but how would i get to sending in a single piece of RAM when I've figured out its faulty, or through whom?
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aznMofo View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote aznMofo Quote  Post ReplyReply Direct Link To This Post Posted: 10 Feb 2014 at 5:29pm
I'm just going to post an update since I though it was necessary considering how well of a job they did.

So originally the plan was for me to send it back and to pay for an upgrade to a name brand RAM since it was a faulty ram module. However after they received it they promptly fixed it over the break and shipped it back out. The good thing was that their customer service kept me updated, and called me on a regular basis which was really nice especially when the laptop was shipped back out.

I've had the laptop for the past week now, no more problems. It seems like the issue has been fixed with no random BSOD's in the past week after doing my own stress tests.

Thanks CyberPowerPC. Will order from again!
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