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Acer Black Screen, Power, charger button on, help

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LemmyRose View Drop Down
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    Posted: 08 May 2019 at 12:20am
Hi,

I have an Acer R3 471 series. Yesterday, my laptop decided to freeze every time I went to Windows. I went into safe mode, followed video to clean my laptop, restarted the laptop (malware on my laptop), then the entire screen went black (no cursor or anything) However, the power (blue light) and charger (orange light) are still on. Whenever I press the power button I get no response or from the keyboard- even Crtl Alt, Delete. I currently canít take it anywhere because I just got surgery and canít drive. I thought it would maybe die and I would try to charge it, but it looks exactly the same from yesterday. I also tried to hook it up to an external monitor and it didnít work.

Anyone have any similar issues or how to go about this? Thank you.
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GAN1957 View Drop Down
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