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Frequently Asked Questions

If you still have further questions or concerns, please contact our customer service at (800)707-0393.
If you have any questions or comments to our FAQ page, please click here

About the "Shipping" Questions

+ How do I get my FedEx tracking number?


You can get it by checking your order status online after 6:30pm (PST).

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+ How long does it take to process a RMA request


It takes approximately 2-5 business days for  processing and re-ship or issues a refund after we received the product.

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+ How long will it takes for my shipment to arrive?


We shipped your order as soon as we finish the Quality Control. The shipment arrival will vary depends on the shipping method you choose.

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+ How much is the shipping cost for a brand new computer?


Shipping cost varies based on the shipment method you selected. For more information, please click here .


P.S For purchases with 10 or more number of items, we reserve the right to adjust the shipping charge.

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+ Is it possible to pick-up my order?


Yes. Pick-up orders are available for California residents only.

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+ My FedEx tracking number doesn’t work, what should I do?


Please wait at least 24 hours after FedEx issued your tracking number. If you still cannot use the tracking number, contact our Customer Service Department at (877)876-4965 or contact FedEx at (800)GO-FEDEX.

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+ Shipping and Production Information


Please click here

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+ What is CyberPower shipping coverage area?


We only ship to the 50 U.S. States and APO/FPO addresses. We do not ship internationally or to Puerto Rico, Guam and US Virgin Islands.

Fedex Ground and Fedex 3 Day shipping methods are not applicable on orders shipped to Alaska and Hawaii.

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+ Where are you located? And where is my package coming from?


Our corporate office and warehouse are located in Southern California, city of Baldwin Park.

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+ Will I get all my packages at the same time?


All boxes from your order(s) may not arrive on the same day.

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TOP 10 Articles

+ How long does it take to process an order?


Order processes immediately after you submit your order. Usually it takes about five to ten business days to have your order ready prior to shipment.

73176 viewers, 100326 reviews
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+ Driver and Manual Download


For Driver and Manual download, click here.

24385 viewers, 5930 reviews
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+ Does Cyberpower accept phone, email or fax orders?


Yes we do. For easier computer customization, we recommend customers to order through our website.

21384 viewers, 19123 reviews
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+ Does CyberPower produce and send paper catalog?


We only have online catalog.

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+ When I check my order status, why didn't my order go through Quality Control?


Every order must go thru every department (including Quality Control). However, if you do not see the date shown on the status page, please call sales department at (800)707-0393.

20287 viewers, 5376 reviews
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+ Can I update my order after it has been submitted?


Once the order submitted, the only way to update it is by calling Cyberpower, Inc. customer service at (800)-707-0393

19797 viewers, 11557 reviews
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+ What type of payment methods does CyberPower accept?


We accept MasterCard, Visa, American Express, Discover, Cashier's check, Money Order, and PayPal Credit. For futher concerns, please contact our sales department at (800)-707-0393

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+ Shipping and Production Information


Please click here

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+ What happen if an item is backordered?


If the order is placed and we find out an backordered item. Our sales representative will contact you for eta or alternatives.

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+ Why was my order being cancelled or voided?


All cancelled orders will be notified to customer prior cancellation. For any questions, please call sales department at 800-707-0393 for details.

15982 viewers, 2272 reviews
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