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Frequently Asked Questions

If you still have further questions or concerns, please contact our customer service at (800)707-0393.
If you have any questions or comments to our FAQ page, please click here

About the "Payment" Questions

+ Can I pay by money order or a cashier check?


We accept money order, cashier check when you are purchasing online. For more information please contact our Sales Department at (800)-707-0393 or simply click here on the payment Cyberpower accepts.

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+ What type of payment methods does CyberPower accept?


We accept MasterCard, Visa, American Express, Discover, Cashier's check, Money Order, and PayPal Credit. For futher concerns, please contact our sales department at (800)-707-0393

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+ Where do I insert the promotion code at?


You can type in your promotion code at the space provided after you click the checkout button (below the Shipping and Billing Information page).

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+ Which states require their residents to pay sales tax when ordering from CyberPower?


California and Washington residents only.

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+ Why my credit card payment was declined?


Credit card payment can be declined when you incorrectly-entered credit card number or expiration date, vcode, insufficient credit fund or other reasons. Please contact your credit card company for more information.

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TOP 10 Articles

+ How long does it take to process an order?


Order processes immediately after you submit your order. Usually it takes about five to ten business days to have your order ready prior to shipment.

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+ Driver and Manual Download


For Driver and Manual download, click here.

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+ Does Cyberpower accept phone, email or fax orders?


Yes we do. For easier computer customization, we recommend customers to order through our website.

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+ Does CyberPower produce and send paper catalog?


We only have online catalog.

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+ When I check my order status, why didn't my order go through Quality Control?


Every order must go thru every department (including Quality Control). However, if you do not see the date shown on the status page, please call sales department at (800)707-0393.

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+ Can I update my order after it has been submitted?


Once the order submitted, the only way to update it is by calling Cyberpower, Inc. customer service at (800)-707-0393

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+ What type of payment methods does CyberPower accept?


We accept MasterCard, Visa, American Express, Discover, Cashier's check, Money Order, and PayPal Credit. For futher concerns, please contact our sales department at (800)-707-0393

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+ Shipping and Production Information


Please click here

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+ What happen if an item is backordered?


If the order is placed and we find out an backordered item. Our sales representative will contact you for eta or alternatives.

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+ Why was my order being cancelled or voided?


All cancelled orders will be notified to customer prior cancellation. For any questions, please call sales department at 800-707-0393 for details.

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