Best experience for my first gaming PC! Thanks
Best experience for my first gaming PC! Thanks
I purchased the Mother's Day Special. The reason for the 4 stars on website was after Mothers Day, I could not go online to look at the pictures of the laptop because it had been deleted. I had several questions in my mind about how the laptop was laid out but couldn't see it. It also would have been nice to have a close up of the actual keybord and mouse. I do accounting and really couldn't see the layout very well.
Good, though wasn't kept up to date very well.
I love my system. The only bad experience I have had, has been when I called to talk with customer support to discuss an issue with my Mother Board. The information the individual gave me was not the issue. But his attitude was. This subtracts from my experience with Cyberpowerpc. And now I must weigh that in regards to if I will recommend Cyberpowerpc to others.
Nothing but good things to say. It came faster then I expected. The support team was helpful. I few items are on backorder however I expect them to arrive soon as well.
Other than the malware that was already on it when it arribed and the the screw holes of the case being a little off center it looks and runs great and I am extremely happy with the product so far.
I LOVE this company! This was the third computer I have ordered from this website. The ability to pick and choose name brand parts at prices comparable (or even lower) than the price of the major parts websites makes building your own system a waste of time. Let them build it and test it for you! Combined with certain promotions (free shipping, gift card, and extra peripherals), the price cannot be beat!
The website was pretty good but there were some discrepancies from the product I received which were displeasing. The motherboard I ordered was listed as the Asrock Killer sli motherboard, which is correct. However, upon clicking more information you are givem,the specs for a Asrock Killer sli/ac which includes a wireless adapter. Had I known I was not getting that adapter I'd have probably picked another board or at least bought the cheap $5 adapter. The other issue was the case which as listed as coming with a white led fan as well as a rear fan. The rear fan was present but the white fan was missing. Which I find dissappointing seeing as how this is listed as a Cyberpowerpc case.
One unit came poorly packaged and therefore some parts slightly damaged. Also missing ordered mouse.
This is my third purchase from Cyberpowerpc and I am very impressed with both the quality of the product as well as the price. I would be happy to comment on the quality of the customer service but have never had a reason to use it!
Tech support was rather vague when I sent a question. "Everything is fine" is a response you give someone who is bothering you and you'd wish they go away. I used to work in shipping, that foam-in-place you put in the towers to keep things from rattling around during shipping cost about .25 cents, probably less if you buy the 50 gallon drums of the mixture, but you charge $19.00 for this "optional" bit of peace of mind. Come on guys, this should be standard, with the cost markup written into the basic shipping price. I know you need to make a profit but this is way overkill for something you should tout as included. I had to go online to the forums to find out where my windows 10 activation code was. Didn't even see it on the side of the tower. I would definitely make that info better known to customers, lot of complaining on the forums about it. Those three minor gripes aside, everything is running great so far (about a month in). This is my first pc in 20 years (mac guy) and its sole propose is gaming so unless something goes to hell with it, I can honestly recommend you to everyone who's jealous of my new toy.
Great customer service prior to the sale.
The operating system was put on the wrong drive on my system. I would've liked the option to choose no HDD at all, just an SSD, so I chose the smallest HDD, which was the same size as the SSD, and whoever installed my system confused the two and put the operating system on the drive I removed as soon as the system arrived. Please add an option for no HDD. Even if it hadn't reduced the price of the machine I would've preferred not to have it. I'm just throwing the one you sent me in the trash.
Fantastic service and shipping, received my computer a week sooner than I thought it would arrive. It was packaged really well too. I asked one question via email after I purchased my computer and I had an answer back in less than two hours. I was really hesitant buying from cyberpower pc because of all the negative reviews online, but I experienced none of them. Very, very pleased with the service and my computer.
It would be nice if you showed a few photos of the upgraded packing vs standard packing. I was uncomfortable and nervous about whether I had made the right decision with standard packing. After receiving my computer i feel the standard was right for me.
Loved the ease of build and mod on the website
Overall a good website. Getting my package took a while and they didn't send me updates as fast as I would have like but packaged was well protected and I would recommend this website to anyone looking for a already built pic at a great price.
My overall buying experience with Cyberpower has been outstanding. My custom PC showed up the day they said it would, with everything preinstalled for me. I was bummed to find out that my mouse and mouse pad combo was on backorder and wouldn't be coming with my setup until a few days later. But when I opened the box up cyberpower had thrown in their gaming mouse, for free!!! That was a great touch on their end and I was able to start gaming that day because of that like extra effort from them. Thank you cyberpower for everything and I will be buying more products from them and will be recommending them to others for their PC needs.
Service for the computer I payed for has been very good and the work put into the hardware and setup for my new computer has been good throughout the years that I have been a customer.