Customer Reviews and Ratings on CyberPowerPC products
My primary complaint is that starting from different "package" options on your site, but very carefully going through and selecting the same components I arrived at different end values, meaning your "base" price on these kits is skewed somewhere. But other than that putting me off as a bit shady, everything else was fine and eventually I arrived at a kit I believe to be worth the value of it's purchasing price.
Fast build. Fast shipping. Works great.
There should be a notice online that states when expedited building is not available. Would have made a big difference in our purchase.
My overall experience was with cyberpower was good and I might consider buying from them again but there was two gripes that I would like to comment on. First issue was that the case I ordered was the "inferno" case. I specifically chose this case because it said it came with THREE fans installed. Two 120mm in the front and one 120mm in the rear. I even called sales to confirm that it would come with three case fans and they said it would. Yet, when the case arrived it only came with one fan in the rear and one fan from the cpu cooler I ordered. This was disappointing because I had to order two more fans and install them myself in the front of the case and if I had known it only came with one fan I would have ordered a different case. This is the reason for the two star rating on sales/service. Second issue was the mounting of the cpu cooler. When it arrived I noticed that the liquid lines for the cooler were resting on my RX 560 graphics card. All I had to do was loosen the screws and slide the radiator up half an inch so the lines weren't touching the card. This is a small issue but could have easily been fixed during assembly. This is the reason for the four star rating of product quality.
I chose Cyberpower because your website allowed me to jumpe from a good starting product and customize it to the PC I wanted and that was affordable. Competitors' websites were either more difficult to work with or were plain ol' more expensive, because when I jumped on to them I couldn't build a PC within my price range. I've been looking at computers for three years or so waiting to see when the right time was to upgrade (mostly around every black Friday). Turns out my friend had also picked Cyberpower a couple of years ago when he got a new PC. I would suggest improving your customization and ordering system by describing in more detail how cooling works. I was googling a bunch of different products to make sure I was selecting a bunch of products, and I couldn't really get a good answer on what the difference between all the cooling options were. One big fan? Two small ones? I still have no idea which option is quieter or more efficient. Same with cases, I was clear on the pros and cons of the different kinds, except for how they're sorted by size. I'm really happy with the Cyberpower case that became the default option over the weeks I was choosing a computer. For a lot of things, such as RAM speed, I would suggest adding a disclaimer like so: "Unless you're trying to do *A PARTICULAR THING*, there's probably no reason to get RAM with a higher clock speed". Something like that might make peoples' purchases faster. Indeed, from what I've read there isn't a reason to get RAM with a higher frequency unless you're trying to mine Bitcoin or something. That sentiment might also be true for cooling and sound cards. UPS seems to be a great shipping partner. I had a brief scare because I realized they wouldn't be able to get it to my door during hours where I would be able to sign for it, so I called Cyberpower on Friday and they changed it to a will-call pickup which I was able to get that same night (Thank you Willis!). The cardboard box the PC came in had a hole/slash on the side, but the tower itself was completely undamaged. The UPS staff were incredibly friendly. Your sales-support setup is interesting. I appreciate having an actual person in charge of my order, but when I called about shipping that person was out to lunch and the other person didn't have the permissions to help me. That's a little nerve-wracking but it all worked out for me. I appreciate the automated emails to alert me when the order is in the warehouse, in production, etc. I would also like for their to be a stage where I'm alerted that it is in testing being "burnt in" (as described on your website) so I can rest assured everything has been tested. My order went direction from production to being shipped - which was very speedy and nice! – But I'm not sure where the testing happened. I'm really glad you had HDMI cables and a surge protector as options for the build. Compressed air might be another good option to add.
Product works great and was made to order. Only negative was that it took several weeks to come. Worth the wait though.
Overall very happy with my purchase. Only problem I had was the operating system was corrupted somehow within the first 24 hours. Contacted tech support and we had it fixed in 30 mins. I think this is more of a plus than a problem. I was able to learn something new and response was very quick. I judge a company on how they are able to fix issues with their products/services. It is unrealistic to think everything will be perfect all the time. Very impressed and will be recommend this company for sure.
Nice and logical flow to web site - easy to select options - I don't remember which option I would have liked more information but additional details on specific options would be good
The website was simple to use and since I didn't have any custom options it was just a matter of putting the item in the cart and selecting payment and shipping options. Couldn't be easier.
Very competitive price for my mid to high end gaming computer. Arrived in great condition. The cyberpower forums were useful with component advice and I was able to cancel and place a modified order easily when I learned about some poor choices in my build.
Fast. Blazing powerful computer. Less than hour from box to uzing it. 10 of 10 would recommend.
Excellent products great prices
I knew what I wanted. You produced what I wanted - quickly and perfectly. There were no issues, delays, or problems with ANY portion of the deal. I am very pleased with the results.
The order took longer than 10 business days which is an issue. No one wants to wait so long after the money has been collected.
This laptop is a beast! Bang for your buck. Looks great and plays games on ultra settings.
Will always buy our PC's from you! Great experience as always!
Everything has been great! Website could use a little work and shipping options are a bit limited, but overall I enjoy the service and product of your fine company. Would shop with with you again.
PRETTY GOOD OVERALL.But it took so long time.
Everything about this website is amazing! However you would like to lower the shipping wait, as I waited for a month...