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Liquid Cooling Pipe Ruptured

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SFMMT2014 View Drop Down
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    Posted: 13 Nov 2018 at 3:15am
Hi, one of the pipes leading to my computers CPU ruptured during use and leaked cooling liquid inside my computer.

I bought the Computer December of Last Year.


I'm still in a little shock and just wondering what steps should I take.


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GAN1957 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote GAN1957 Quote  Post ReplyReply Direct Link To This Post Posted: 13 Nov 2018 at 5:26am
Of course shut it down. Unplug it. Open the side case and let a floor flan blow in and dry it out. If you fire it up while wet, you may fry things.

Find your customer number and drop Support a line requesting an RMA for the system. You should have a year warranty. Now unless you got the extended warranty your going to have to pay for shipping.

Since you are so close to the end of the warranty period, you have some serious choices to make. If you send the bad cooler in only, they get you a new one, you install it and something got fried when it leaked you will be beyond your warranty period.

If you ship the whole system back, your looking at most likely 4 weeks to turn it around and the closer to the holiday the longer it may take to get it back. Once back your out of your warranty period if something else is wrong.

Bad enough the component failed, the timing on it sucks. It is bad this happened, but don't blame CP for a part that failed they didn't make.
Remember valor, honor, independence, family & clan; I do whenever I hear the ceol mor, the "great music" of the Highland bagpipe. I swear upon the holy iron of my dirk that I will not forget.

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Cyber_Tech2 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Cyber_Tech2 Quote  Post ReplyReply Direct Link To This Post Posted: 13 Nov 2018 at 9:40am
Then take photos of it all and call us asap. We will see if you still under warranty and take care of the issue.

Regards, Cyber_Tech2

Tech Support 888-900-5180/877-876-4965 or 626-869-0228.

Email:[email protected]

Please email [email protected] for status checks on RMA or repairs.
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Cyber_Tech2 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Cyber_Tech2 Quote  Post ReplyReply Direct Link To This Post Posted: 13 Nov 2018 at 9:41am
CUSTOMER & TECH SUPPORT:(888) 900-5180
Regards, Cyber_Tech2

Tech Support 888-900-5180/877-876-4965 or 626-869-0228.

Email:[email protected]

Please email [email protected] for status checks on RMA or repairs.
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SFMMT2014 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote SFMMT2014 Quote  Post ReplyReply Direct Link To This Post Posted: 13 Nov 2018 at 2:13pm
Thanks everybody, I just spoke with Customer Support.

It turns out that the small pipe leading from the top of the CPU to the Radiator was completely loose, where as when I tried to dry off the pipe it came out on both ends with little effort. Whereas the the other pipes are secured tightly.


I was able to turn he computer off using the on/off switch on the tower roughly about 20 seconds after it happened.


Edited by SFMMT2014 - 13 Nov 2018 at 2:22pm
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