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Can't Refresh Windows OS

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Joined: 02 Jul 2013
Location: United States
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    Posted: 28 Nov 2013 at 12:15pm
I am attempting to refresh my OS because I believe there is file corruption within the OS. So after it requests and I insert the Windows 8 Pro Recovery disc that was supplied with my purchase from Cyber Power, windows brings up a message that "The Media Inserted Is Not Valid" and I can not complete my task.

If anyone has any insight as to why this would be happening I would greatly appreciate the help. I have sent a ticket into Cyberpower so hopefully we can figure this out soon.
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