Technical Service and Support

All CyberPowerPC computer systems come with three year limited warranty and free lifetime phone support from the invoice date. CyberPowerPC Inc. provides the highest quality computer solutions and guarantees customer satisfaction. Our support staffs are highly trained. We are capable of accurately diagnosing your computer hardware or software related problem.

Phone:
888-900-5180

Email:
techsupport@cyberpowerpc.com (or use this form to better direct your inquiry)

Please email rma.status@cyberpowerpc.com for status checks on RMA replacements or repairs.

eRMA Replacement Parts Process

Welcome to CyberpowerPC eRMA submission tool. The below submission request links will allow our CyberpowerPC customers to request an eRMA for replacement parts online. This tool is to be used by customers that have already diagnosed the issue themselves. If you are not certain of the exact cause of the issue, please contact one of our technical support representatives either through email or phone so we can help you troubleshoot the problem. If you already know which component needs to be replaced, please choose the appropriate link below to begin your eRMA process. A technician will then contact you to provide you with further instructions for your eRMA.

For issues pertaining to your CPU, Motherboard, Computer Case, and/or RMA request for warranty service of the entire computer, please contact our technical support department so our technicians can assist you with your request.

Disclaimer: When dealing with computer hardware, please make sure your computer is completely powered off, the power cord is unplugged, and the power switch on the back of the power supply is on the off position. Please also note that CyberpowerPC is not responsible for any physical damage that is done to the computer or component due to improper removal and/or installation of computer components. If you are not familiar with computer hardware, please call 888-900-5180 to speak with our technicians so that we may assist you to resolve your problem. Any physical damage done will void your warranty on the computer or part.