Our Service & SupportQuestion & Answer
Frequently Asked Questions
If you still have further questions or concerns, please contact our customer service at (800)707-0393.
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+ How long does it take to process an order?
Order processes immediately after you submit your order. Usually it takes about five to ten business days to have your order ready prior to shipment.
+ Driver and Manual Download
For Driver and Manual download, click here.
+ Does Cyberpower accept phone, email or fax orders?
Yes we do. For easier computer customization, we recommend customers to order through our website.
+ Does CyberPower produce and send paper catalog?
We only have online catalog.
+ When I check my order status, why didn't my order go through Quality Control?
Every order must go thru every department (including Quality Control). However, if you do not see the date shown on the status page, please call sales department at (800)707-0393.
+ Can I update my order after it has been submitted?
Once the order submitted, the only way to update it is by calling Cyberpower, Inc. customer service at (800)-707-0393
+ What type of payment methods does CyberPower accept?
We accept MasterCard, Visa, American Express, Discover, Cashier's check, Money Order, eBillme and Bill Me Later. For futher concerns, please contact our sales department at (800)-707-0393
+ Shipping and Production Information
Please click here
+ What happen if an item is backordered?
If the order is placed and we find out an backordered item. Our sales representative will contact you for eta or alternatives.
+ Why was my order being cancelled or voided?
All cancelled orders will be notified to customer prior cancellation. For any questions, please call sales department at 800-707-0393 for details.